Bolt rewards top drivers in Nairobi, Mombasa

NAIROBI, Kenya, Oct 9— Ride-hailing company Bolt has rewarded top-performing drivers in Nairobi and Mombasa with fuel and vehicle service vouchers, tyres and other incentives, as drivers contend with rising…

The recognition, held during Customer Service Week, highlights the role of drivers in maintaining service quality while drawing attention to the operational pressures facing car and motorcycle taxi operators.

Arthur Gacharia, Bolt’s Senior Operations Manager, said drivers play a central role in shaping customer experiences, making their performance critical to the company’s service delivery.

“Drivers are often the first and last point of contact in a ride-hailing journey, and their work directly shapes the experience a customer has,” Gacharia said.

He said the awards were intended to acknowledge the time, effort and responsibility involved in providing reliable services.

The recognised drivers, each of whom has spent at least six months on the platform, included car and boda boda operators.

Source: Capital FM