Hiring: NairobiCity Newsroom
Status
Open
Source
KenyaMOJA / BrighterMonday
IT Support Specialist / IT Manager
AI Crucio
Job descriptions & requirements
Role Description
We are looking for an IT Support Specialist / IT Manager to maintain reliable technology operations and provide effective technical support across the organization. This role combines hands-on IT support, infrastructure management, system administration, troubleshooting, and technology planning to ensure users and business teams have the tools and systems they need.
The IT Support Specialist will provide technical assistance for hardware, software, networks, user accounts, and workplace technology. You will diagnose and resolve technical issues, configure devices and applications, manage support requests, maintain documentation, and guide users in using IT systems effectively. You will also monitor recurring issues and identify opportunities to improve support processes.
The IT Manager will oversee IT operations, infrastructure, systems, vendors, security practices, and technology resources. You will coordinate IT projects, manage system availability and performance, establish operational procedures, and work with internal teams to align technology solutions with business requirements.
Both roles require strong troubleshooting, communication, organizational, and problem-solving skills. You will contribute to system upgrades, cybersecurity initiatives, access management, backup and recovery processes, IT asset management, and continuous improvement while ensuring technology services remain secure, stable, and efficient.
Qualifications
• Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, or a related field.
• Strong understanding of IT infrastructure, computer hardware, software, operating systems, and network technologies.
• Ability to diagnose and resolve hardware, software, connectivity, and system-related issues.
• Familiarity with Windows, macOS, Linux, Microsoft 365, cloud services, and common business applications.
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, firewalls, and network troubleshooting.
• Knowledge of user account management, access controls, endpoint management, and IT security practices.
• Familiarity with helpdesk or IT service management systems and ticketing workflows.
• Ability to manage IT assets, software licenses, system documentation, and technology resources.
• Understanding of backup, disaster recovery, system monitoring, and business continuity principles.
• Ability to coordinate IT projects, system upgrades, vendors, and technology-related initiatives.
• Strong troubleshooting, analytical, organizational, and problem-solving skills.
• Good communication and leadership skills when supporting users and collaborating with technical and business teams.
• Proactive mindset with an interest in emerging technologies, cybersecurity, infrastructure management, service improvement, and continuous improvement.
AI Crucio
Job descriptions & requirements
Role Description
We are looking for an IT Support Specialist / IT Manager to maintain reliable technology operations and provide effective technical support across the organization. This role combines hands-on IT support, infrastructure management, system administration, troubleshooting, and technology planning to ensure users and business teams have the tools and systems they need.
The IT Support Specialist will provide technical assistance for hardware, software, networks, user accounts, and workplace technology. You will diagnose and resolve technical issues, configure devices and applications, manage support requests, maintain documentation, and guide users in using IT systems effectively. You will also monitor recurring issues and identify opportunities to improve support processes.
The IT Manager will oversee IT operations, infrastructure, systems, vendors, security practices, and technology resources. You will coordinate IT projects, manage system availability and performance, establish operational procedures, and work with internal teams to align technology solutions with business requirements.
Both roles require strong troubleshooting, communication, organizational, and problem-solving skills. You will contribute to system upgrades, cybersecurity initiatives, access management, backup and recovery processes, IT asset management, and continuous improvement while ensuring technology services remain secure, stable, and efficient.
Qualifications
• Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, or a related field.
• Strong understanding of IT infrastructure, computer hardware, software, operating systems, and network technologies.
• Ability to diagnose and resolve hardware, software, connectivity, and system-related issues.
• Familiarity with Windows, macOS, Linux, Microsoft 365, cloud services, and common business applications.
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, firewalls, and network troubleshooting.
• Knowledge of user account management, access controls, endpoint management, and IT security practices.
• Familiarity with helpdesk or IT service management systems and ticketing workflows.
• Ability to manage IT assets, software licenses, system documentation, and technology resources.
• Understanding of backup, disaster recovery, system monitoring, and business continuity principles.
• Ability to coordinate IT projects, system upgrades, vendors, and technology-related initiatives.
• Strong troubleshooting, analytical, organizational, and problem-solving skills.
• Good communication and leadership skills when supporting users and collaborating with technical and business teams.
• Proactive mindset with an interest in emerging technologies, cybersecurity, infrastructure management, service improvement, and continuous improvement.
IT Support Specialist / IT Manager
AI Crucio
Job descriptions & requirements
Role Description
We are looking for an IT Support Specialist / IT Manager to maintain reliable technology operations and provide effective technical support across the organization. This role combines hands-on IT support, infrastructure management, system administration, troubleshooting, and technology planning to ensure users and business teams have the tools and systems they need.
The IT Support Specialist will provide technical assistance for hardware, software, networks, user accounts, and workplace technology. You will diagnose and resolve technical issues, configure devices and applications, manage support requests, maintain documentation, and guide users in using IT systems effectively. You will also monitor recurring issues and identify opportunities to improve support processes.
The IT Manager will oversee IT operations, infrastructure, systems, vendors, security practices, and technology resources. You will coordinate IT projects, manage system availability and performance, establish operational procedures, and work with internal teams to align technology solutions with business requirements.
Both roles require strong troubleshooting, communication, organizational, and problem-solving skills. You will contribute to system upgrades, cybersecurity initiatives, access management, backup and recovery processes, IT asset management, and continuous improvement while ensuring technology services remain secure, stable, and efficient.
Qualifications
• Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, or a related field.
• Strong understanding of IT infrastructure, computer hardware, software, operating systems, and network technologies.
• Ability to diagnose and resolve hardware, software, connectivity, and system-related issues.
• Familiarity with Windows, macOS, Linux, Microsoft 365, cloud services, and common business applications.
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, firewalls, and network troubleshooting.
• Knowledge of user account management, access controls, endpoint management, and IT security practices.
• Familiarity with helpdesk or IT service management systems and ticketing workflows.
• Ability to manage IT assets, software licenses, system documentation, and technology resources.
• Understanding of backup, disaster recovery, system monitoring, and business continuity principles.
• Ability to coordinate IT projects, system upgrades, vendors, and technology-related initiatives.
• Strong troubleshooting, analytical, organizational, and problem-solving skills.
• Good communication and leadership skills when supporting users and collaborating with technical and business teams.
• Proactive mindset with an interest in emerging technologies, cybersecurity, infrastructure management, service improvement, and continuous improvement.
Listed on KenyaMOJA / BrighterMonday — applications are handled there, not on NairobiCity.
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