Hiring: NairobiCity Newsroom
Status
Open
Source
KenyaMOJA / BrighterMonday
Senior Case Management Coordinator and Technical Quality Lead
Dira HR Solutions
Community & Social Services
Job summary
The position is responsible for direct line management of Shelter Managers, technical oversight of MHPSS interventions for survivors of human trafficking, advanced data auditing and reporting via the organisation's Case Management System (CMS), and supporting the Programme Lead in multi-site operational management.
Job descriptions & requirements
KEY RESPONSIBILITIES & DUTIES
1. MHPSS Coordination for Law Enforcement & First Responders:
• Coordinate and oversee the provision of specialized MHPSS services, stress management
• support, and vicarious trauma debriefings for law enforcement officers in close
• collaboration with the MHPSS consultant
• Design, contextualize, and deliver specialized trauma-informed care training modules for
• frontline first responders.
• Establish confidential psychological referral pathways and peer-support frameworks for
• officers routinely exposed to trauma and human trafficking cases in close collaboration
• with the MHPSS consultant
2. Overall Program Safeguarding & Compliance:
• ○ Serve as the Program Safeguarding Focal Point, enforcing strict adherence to
• Protection from Sexual Exploitation and Abuse (PSEA), Child Protection, and Survivor
• Safeguarding policies across all operational sites.
• Establish confidential feedback, complaint, and whistleblowing mechanisms across all
• facilities, leading internal investigations or case reviews for any policy breaches.
• Audit shelter physical spaces and operational workflows to ensure zero-tolerance
• compliance with survivor safety and dignity standards.
3. Shelter Management & Operational Oversight:
• Provide direct administrative and operational supervision to Shelter Managers across all
• sites.
• Conduct regular field supervision visits to all three duty stations to ensure standard
• operating procedures (SOPs), security protocols, and safety standards are maintained.
• Step in as Acting Shelter Manager at any facility during a Shelter Manager's extended
• leave, vacancy, or emergency operational gap.
4. Staff Wellbeing, Self-Care & Organizational Resilience:
• Design and institutionalize staff wellness, psychological safety, and stress-management
• frameworks across all facilities to mitigate vicarious trauma, compassion fatigue, and staff
• turnover.
• Facilitate structured, peer-led clinical debriefing sessions and mandate individual check-
• ins for frontline teams following high-intensity cases or severe crisis events.
5. MHPSS Technical Leadership & Direct Clinical Care:
• Deliver targeted, specialized mental health and psychosocial support (MHPSS) services
• for high-complexity trauma cases, complex psychiatric presentations, or escalated
• survivor crises.
• Develop standardized MHPSS clinical toolkits, screening protocols, and survivor recovery
• manuals tailored to Horn of Africa migration contexts.
• Provide expert clinical supervision to shelter Clinical Psychologists and Social Workers to
• ensure survivor-centered care.
6 Program Management & Strategic Support:
• Support the Program lead in strategic planning, budget tracking, donor reporting, and
• regional counter-trafficking program execution.
• Represent the organization in high-level interagency working groups, regional MHPSS
• Working Groups, Child Protection/GBV Sub-Clusters, and ministry-level counter-
• trafficking forums (e.g., CTIP Secretariat, UNHCR/IOM coordination meetings).
• Lead technical proposal development for MHPSS expansions and design regional
• protection strategies along major transit corridors.
6. SOPs, Policy Governance & MEAL Frameworks:
• Draft, update, and standardize technical protocols and clinical guidelines governing
• survivor protection, emergency intake, interpreter integration, and cross-border MHPSS
• services in line with IASC guidelines.
• Establish qualitative and quantitative MHPSS indicators, outcome measurement
• frameworks, and feedback loops to track survivor recovery trajectories over time.
• Lead technical research and document emerging trends in trafficking routes along the
• Moyale–Nairobi and Uganda border corridors.
7. CMS Analytics, Auditing & Reporting:
• Run advanced data analytics, trend reports, and performance dashboards directly within
• the organization's Case Management System (CMS).
• Audit digital case files across all three sites to ensure strict data hygiene, timely updates
• and 100% compliance with Kenya’s Data Protection Act (2019).
• Utilize CMS metrics to extract evidence-based insights for program refinement, technical
• proposals, donor deliverables, and policy advocacy.
MINIMUM REQUIREMENTS & QUALIFICATIONS
● Education: Master’s Degree in Clinical Psychology from an accredited university
(Mandatory requirement). PhD is an added advantage.
● Professional Licensing: Active registration and valid practicing license from the Counsellors and
Psychologists Board (CPB), with membership of the Kenya Counselling and Psychological
Association (KCPA) or an equivalent professional body.
● Vetting & Clearances: Valid Certificate of Good Conduct (Police Clearance) from the DCI and a
Dira HR Solutions
Community & Social Services
Job summary
The position is responsible for direct line management of Shelter Managers, technical oversight of MHPSS interventions for survivors of human trafficking, advanced data auditing and reporting via the organisation's Case Management System (CMS), and supporting the Programme Lead in multi-site operational management.
Job descriptions & requirements
KEY RESPONSIBILITIES & DUTIES
1. MHPSS Coordination for Law Enforcement & First Responders:
• Coordinate and oversee the provision of specialized MHPSS services, stress management
• support, and vicarious trauma debriefings for law enforcement officers in close
• collaboration with the MHPSS consultant
• Design, contextualize, and deliver specialized trauma-informed care training modules for
• frontline first responders.
• Establish confidential psychological referral pathways and peer-support frameworks for
• officers routinely exposed to trauma and human trafficking cases in close collaboration
• with the MHPSS consultant
2. Overall Program Safeguarding & Compliance:
• ○ Serve as the Program Safeguarding Focal Point, enforcing strict adherence to
• Protection from Sexual Exploitation and Abuse (PSEA), Child Protection, and Survivor
• Safeguarding policies across all operational sites.
• Establish confidential feedback, complaint, and whistleblowing mechanisms across all
• facilities, leading internal investigations or case reviews for any policy breaches.
• Audit shelter physical spaces and operational workflows to ensure zero-tolerance
• compliance with survivor safety and dignity standards.
3. Shelter Management & Operational Oversight:
• Provide direct administrative and operational supervision to Shelter Managers across all
• sites.
• Conduct regular field supervision visits to all three duty stations to ensure standard
• operating procedures (SOPs), security protocols, and safety standards are maintained.
• Step in as Acting Shelter Manager at any facility during a Shelter Manager's extended
• leave, vacancy, or emergency operational gap.
4. Staff Wellbeing, Self-Care & Organizational Resilience:
• Design and institutionalize staff wellness, psychological safety, and stress-management
• frameworks across all facilities to mitigate vicarious trauma, compassion fatigue, and staff
• turnover.
• Facilitate structured, peer-led clinical debriefing sessions and mandate individual check-
• ins for frontline teams following high-intensity cases or severe crisis events.
5. MHPSS Technical Leadership & Direct Clinical Care:
• Deliver targeted, specialized mental health and psychosocial support (MHPSS) services
• for high-complexity trauma cases, complex psychiatric presentations, or escalated
• survivor crises.
• Develop standardized MHPSS clinical toolkits, screening protocols, and survivor recovery
• manuals tailored to Horn of Africa migration contexts.
• Provide expert clinical supervision to shelter Clinical Psychologists and Social Workers to
• ensure survivor-centered care.
6 Program Management & Strategic Support:
• Support the Program lead in strategic planning, budget tracking, donor reporting, and
• regional counter-trafficking program execution.
• Represent the organization in high-level interagency working groups, regional MHPSS
• Working Groups, Child Protection/GBV Sub-Clusters, and ministry-level counter-
• trafficking forums (e.g., CTIP Secretariat, UNHCR/IOM coordination meetings).
• Lead technical proposal development for MHPSS expansions and design regional
• protection strategies along major transit corridors.
6. SOPs, Policy Governance & MEAL Frameworks:
• Draft, update, and standardize technical protocols and clinical guidelines governing
• survivor protection, emergency intake, interpreter integration, and cross-border MHPSS
• services in line with IASC guidelines.
• Establish qualitative and quantitative MHPSS indicators, outcome measurement
• frameworks, and feedback loops to track survivor recovery trajectories over time.
• Lead technical research and document emerging trends in trafficking routes along the
• Moyale–Nairobi and Uganda border corridors.
7. CMS Analytics, Auditing & Reporting:
• Run advanced data analytics, trend reports, and performance dashboards directly within
• the organization's Case Management System (CMS).
• Audit digital case files across all three sites to ensure strict data hygiene, timely updates
• and 100% compliance with Kenya’s Data Protection Act (2019).
• Utilize CMS metrics to extract evidence-based insights for program refinement, technical
• proposals, donor deliverables, and policy advocacy.
MINIMUM REQUIREMENTS & QUALIFICATIONS
● Education: Master’s Degree in Clinical Psychology from an accredited university
(Mandatory requirement). PhD is an added advantage.
● Professional Licensing: Active registration and valid practicing license from the Counsellors and
Psychologists Board (CPB), with membership of the Kenya Counselling and Psychological
Association (KCPA) or an equivalent professional body.
● Vetting & Clearances: Valid Certificate of Good Conduct (Police Clearance) from the DCI and a
Senior Case Management Coordinator and Technical Quality Lead
Dira HR Solutions
Community & Social Services
Job summary
The position is responsible for direct line management of Shelter Managers, technical oversight of MHPSS interventions for survivors of human trafficking, advanced data auditing and reporting via the organisation's Case Management System (CMS), and supporting the Programme Lead in multi-site operational management.
Job descriptions & requirements
KEY RESPONSIBILITIES & DUTIES
1. MHPSS Coordination for Law Enforcement & First Responders:
• Coordinate and oversee the provision of specialized MHPSS services, stress management
• support, and vicarious trauma debriefings for law enforcement officers in close
• collaboration with the MHPSS consultant
• Design, contextualize, and deliver specialized trauma-informed care training modules for
• frontline first responders.
• Establish confidential psychological referral pathways and peer-support frameworks for
• officers routinely exposed to trauma and human trafficking cases in close collaboration
• with the MHPSS consultant
2. Overall Program Safeguarding & Compliance:
• ○ Serve as the Program Safeguarding Focal Point, enforcing strict adherence to
• Protection from Sexual Exploitation and Abuse (PSEA), Child Protection, and Survivor
• Safeguarding policies across all operational sites.
• Establish confidential feedback, complaint, and whistleblowing mechanisms across all
• facilities, leading internal investigations or case reviews for any policy breaches.
• Audit shelter physical spaces and operational workflows to ensure zero-tolerance
• compliance with survivor safety and dignity standards.
3. Shelter Management & Operational Oversight:
• Provide direct administrative and operational supervision to Shelter Managers across all
• sites.
• Conduct regular field supervision visits to all three duty stations to ensure standard
• operating procedures (SOPs), security protocols, and safety standards are maintained.
• Step in as Acting Shelter Manager at any facility during a Shelter Manager's extended
• leave, vacancy, or emergency operational gap.
4. Staff Wellbeing, Self-Care & Organizational Resilience:
• Design and institutionalize staff wellness, psychological safety, and stress-management
• frameworks across all facilities to mitigate vicarious trauma, compassion fatigue, and staff
• turnover.
• Facilitate structured, peer-led clinical debriefing sessions and mandate individual check-
• ins for frontline teams following high-intensity cases or severe crisis events.
5. MHPSS Technical Leadership & Direct Clinical Care:
• Deliver targeted, specialized mental health and psychosocial support (MHPSS) services
• for high-complexity trauma cases, complex psychiatric presentations, or escalated
• survivor crises.
• Develop standardized MHPSS clinical toolkits, screening protocols, and survivor recovery
• manuals tailored to Horn of Africa migration contexts.
• Provide expert clinical supervision to shelter Clinical Psychologists and Social Workers to
• ensure survivor-centered care.
6 Program Management & Strategic Support:
• Support the Program lead in strategic planning, budget tracking, donor reporting, and
• regional counter-trafficking program execution.
• Represent the organization in high-level interagency working groups, regional MHPSS
• Working Groups, Child Protection/GBV Sub-Clusters, and ministry-level counter-
• trafficking forums (e.g., CTIP Secretariat, UNHCR/IOM coordination meetings).
• Lead technical proposal development for MHPSS expansions and design regional
• protection strategies along major transit corridors.
6. SOPs, Policy Governance & MEAL Frameworks:
• Draft, update, and standardize technical protocols and clinical guidelines governing
• survivor protection, emergency intake, interpreter integration, and cross-border MHPSS
• services in line with IASC guidelines.
• Establish qualitative and quantitative MHPSS indicators, outcome measurement
• frameworks, and feedback loops to track survivor recovery trajectories over time.
• Lead technical research and document emerging trends in trafficking routes along the
• Moyale–Nairobi and Uganda border corridors.
7. CMS Analytics, Auditing & Reporting:
• Run advanced data analytics, trend reports, and performance dashboards directly within
• the organization's Case Management System (CMS).
• Audit digital case files across all three sites to ensure strict data hygiene, timely updates
• and 100% compliance with Kenya’s Data Protection Act (2019).
• Utilize CMS metrics to extract evidence-based insights for program refinement, technical
• proposals, donor deliverables, and policy advocacy.
MINIMUM REQUIREMENTS & QUALIFICATIONS
● Education: Master’s Degree in Clinical Psychology from an accredited university
(Mandatory requirement). PhD is an added advantage.
● Professional Licensing: Active registration and valid practicing license from the Counsellors and
Psychologists Board (CPB), with membership of the Kenya Counselling and Psychological
Association (KCPA) or an equivalent professional body.
● Vetting & Clearances: Valid Certificate of Good Conduct (Police Clearance) from the DCI and a
Listed on KenyaMOJA / BrighterMonday — applications are handled there, not on NairobiCity.
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