Pension Support Assistant

Job Summary




• The role of the Pension Support Assistant is to ensure proper and accurate deposit administration in order to maximise long-term revenue opportunities while strengthening client loyalty.



ROLES AND RESPONSIBILITIES




• Contribution Management: Receive DA contributions; ensure timely booking, receipting, and allocation, tracing unidentified credits, tracking unpaid contributions.


• Data & Documentation Management: Maintain accurate, well-organized member records. Conduct continuous data clean-ups for legacy schemes while updating member and beneficiary information.


• Client Onboarding: Creating new members into the scheme in ILMS, Partner Portal, and self-service portal registration.


• Payments & Compliance: Process scheme fund expenses. Ensure 100% compliance for DA and Umbrella schemes by managing timely payment and filing of installment taxes, RBA levies, and withholding taxes.


• Occasional Duties


• Identifying gaps or new requirements in the systems.



ACADEMIC AND PROFESSIONAL QUALIFICATIONS AND KNOWLEDGE




• Bachelor Degree in any field from a reputable university.



EXPERIENCE




• At least three month’s post qualification experience



CORE TECHNICAL COMPETENCIES REQUIRED FOR THE ROLE




• Strong communication and presentation skills


• Strong analytical and fact-based decision-making skills.


• Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.


• Strategic thinking and problem-solving skills.


• Good customer relationship management skills (internal and external customers).