Collections Officer

Job Summary




• The Collections Officer is primarily responsible for managing and maintaining the health of the institution's active loan book under the direct supervision of the Operations Manager.


• The core mandate is to execute aggressive yet compliant recovery strategies to achieve default-free collection on assigned credit portfolios, specifically targeting 100% adherence to zero-default expectations.



Key Responsibilities




• Actively monitor assigned loan accounts, initiating prompt follow-ups via calls, field visits, and formal notices prior to and immediately upon default. Execute daily recovery activities to ensure all scheduled installments are collected in full, meeting or exceeding set institutional collection targets without exception.


• Assess root causes of non-payment for delinquent accounts, structure workable debt settlement plans within organizational guidelines, and recommend escalation for stubborn defaults.


• Maintain professional, firm, and respectful communication with clients, providing clear guidance on loan obligations and the financial implications of non-performing accounts.


• Maintain comprehensive, real-time records of all collection efforts, client promises to pay, and field reports, while preparing weekly portfolio quality reports for the Operations Manager.


• Strictly adhere to HR Policy, fair debt collection practices, legal regulations, and consumer protection guidelines during all recovery activities



Qualifications & Requirements Education:




• Diploma or Bachelor's degree in Business Administration, Credit Management, Finance, or a related field.



Experience:




• Minimum of 2-3 years' hands-on experience in loan collection and portfolio recovery within a recognized Microfinance Institution (MFI) or financial service provider.



Skills:




• Strong negotiation, conflict management, and persuasive communication skills.



Competencies:




• High level of personal integrity, resilience, and emotional intelligence.



Technical:




• Proficiency in credit management software/systems and MS Excel. Join our team!