Sales Team Supervisor – 50k

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 2 - 3 years
• Location Nairobi
• Job Field Sales and Business Development
• We are seeking a highly organized, proactive, and analytical Sales Team Supervisor to oversee the day-to-day administration, workforce tracking, digital tool adoption, and operational execution of a large-scale Field Aftersales Trade Developer (ATD) Programme.
• In this role, you will serve as the primary operational nexus between the management consulting firm, the client’s leadership teams, the regional dealer network, and field trade representatives. A primary focus of the role is driving 100% field adoption of digital Sales Force Automation (SFA) / CRM platforms (Salesforce) to maximize field productivity, customer mapping, and sales penetration.
• Coordinate the daily deployment, administration, and performance monitoring of field trade developers across assigned regional territories and dealer networks.
• Maintain an up-to-date central database of field personnel, deployment zones, dealer assignments, and employment records.
• Ensure clear communication of target metrics, operational guidelines, and policy updates across the field workforce.
• Proactively resolve operational bottlenecks impacting field productivity and escalate structural issues to key stakeholders.
• Drive full system adoption and usage compliance across the field team, ensuring mandatory clock-in/clock-out protocols are adhered to.
• Ensure field representatives accurately map their customer universe, log customer visits, capture sales leads, quotations, and record transactions in real time.
• Conduct regular data-quality audits to ensure CRM reports are complete, reliable, and up-to-date.
• Identify usage gaps, arrange refresher training, and work with system administrators to resolve user access or technical issues.
• Consolidate, analyze, and present weekly and monthly performance dashboards covering sales volumes, active accounts, new customer acquisition, visit frequency, and repeat purchases.
• Flag underperforming field representatives and coordinate targeted performance interventions with dealer and regional leads.
• Oversee attendance, leave tracking, absenteeism, and field replacements in liaison with the management firm.
• Coordinate payroll documentation, commission validation, and incentive performance metrics.
• Support end-to-end recruitment, candidate scheduling, onboarding, orientation, and deployment of new field representatives.
• Organize onboarding sessions, CRM tool training, and capability development programs to address field competency gaps.
• Education: Bachelor’s Degree or Higher Diploma in Business Administration, Human Resource Management, Sales/Marketing, Operations Management, or a related field.
• Experience: Minimum of 2–3 years’ experience in programme coordination, sales operations administration, HR coordination, or field team management.
• Proven experience with Salesforce, CRMs, or digital Sales Force Automation (SFA) platforms.
• Advanced proficiency in Microsoft Excel and PowerPoint for data analysis and management reporting.
• Industry Experience: Background in automotive, FMCG, telecommunications, or other high-volume, sales-driven distribution environments is highly desirable.
• Competencies: Exceptional organizational skills, strong data interpretation capabilities, high attention to detail, excellent stakeholder management skills, and a results-driven