Senior Associate, Transactional Banking Sales at I&M Bank

• Job Type Full Time
• Qualification BA/BSc/HND , Professional Certificate
• Experience 4 years
• Location Nairobi
• Job Field Banking , Sales and Business Development
• The job holder is responsible for managing assigned Transactional Banking products and delivering end-to-end product objectives.
• This includes monitoring financial and non-financial performance, driving product capability enhancements, supporting future product strategy, ensuring risk and governance oversight, and contributing to the implementation of the balance sheet strategy.
• Drive market penetration and share of wallet growth within the assigned portfolio by positioning and selling relevant Transactional Banking solutions to clients.
• Promote digital products to new and existing customers to deepen product adoption and expand the bank’s Transactional Banking footprint.
• Identify new business opportunities and work with internal stakeholders to convert opportunities into sustainable revenue.
• Monitor cash management revenue lines and support resolution of income leakage by working closely with Finance and relevant business teams.
• Recommend appropriate products and services based on a clear understanding of corporate and business banking client needs.
• Support deal closure and achievement of cash management sales targets within the assigned portfolio.
• Manage prospect qualification, customer negotiations, solution presentations, and implementation of tailored client solutions.
• Collaborate with Relationship teams to develop local product and sales plans aligned to Transaction Banking objectives.
• Assess client ecosystems to identify cash management opportunities across collections, payments, integrations, and broader business chains.
• Support structured training and sensitization programs for branches, Relationship Managers, Business Managers, and Relationship Officers.
• Drive digital channel utilization and adoption of digital products, collections, payment integrations, and partnership solutions.
• Maintain client satisfaction through post-sales follow-up, proactive issue resolution, adherence to SLAs, and support for effective product utilization.
• Support revenue realization by ensuring timely implementation, training, utilization follow-up, and resolution of issues affecting transaction activity.
• Provide performance and service reports that support portfolio tracking, customer adoption, service quality, and cross sell revenue assurance.
• Relevant professional qualification.
• Member of a relevant professional body.
• Strong leadership skills.
• Demonstrate high levels of integrity.
• Excellent communication and interpersonal skills.