Field Sales (Retail)

Key Responsibilities:




• Conduct daily field sales and customer acquisition activities across assigned locations in Nairobi.


• Identify and approach potential customers, introduce products and services, and convert prospects into orders.


• Visit offices, residential properties, serviced apartments, Airbnb hosts, and other high-potential customer segments.


• Generate and follow up on leads to secure new customers, repeat orders, and referrals.


• Execute promotional activations, distribute approved marketing materials, and communicate current offers.


• Demonstrate online ordering procedures and provide accurate information on products, prices, and delivery arrangements.


• Build relationships with office administrators, HR teams, property managers, and other potential business partners.


• Identify new customer segments, sales opportunities, and locations with growth potential.


• Maintain accurate records of customer visits, leads, conversions, orders, and sales performance.


• Submit daily activity reports and provide feedback on customer preferences, competitor activities, and market trends.


• Coordinate customer enquiries and service issues with the Customer Service and Operations teams.


• Maintain professional brand representation, uphold ethical selling practices, and protect customer information.


• Perform other duties related to field sales, customer acquisition, and promotional activities as assigned by the Sales & Marketing Lead.



Required Qualifications:




• Certificate or diploma in Sales, Marketing, Business Administration, or a related field will be an added advantage.


• Three years’ experience in field sales, direct sales, merchandising, or customer acquisition.


• Experience in FMCG, retail, food delivery, hospitality, or e-commerce will be an advantage.


• Strong communication, persuasion, negotiation, and customer relationship management skills.


• Demonstrated ability to generate leads, convert prospects, and work towards sales targets.


• Proficiency in smartphone applications, WhatsApp, and digital ordering platforms.


• Good record-keeping, reporting, time management, and organisational skills.


• Self-driven, results-oriented, professional, and comfortable working independently in a field-based role.


• Willingness to travel between assigned customer locations and participate in promotional activations as required.