Sales Representative- Mombasa

Role Overview




• The Sales Representative will be responsible for generating leads, building strong client relationships, and consistently meeting sales targets. The role requires a strong understanding of the sales process, product knowledge, and excellent interpersonal skills to deliver exceptional customer experiences.



Key Responsibilities


Sales & Lead Generation




• Generate leads and maintain a healthy sales pipeline to meet and exceed set targets.


• Follow up with clients on promotions, offers, and product availability.


• Achieve monthly sales targets set by the company.



Client Engagement




• Welcome and engage clients in the showroom, identify their needs, and recommend suitable products and solutions.


• Prepare and deliver product demonstrations with the support of the technical team.


• Collaborate with designers/Visual Merchandisers to create layouts and mood boards for customized client solutions.


• Conduct client site visits and take accurate site measurements where required.



Quotations & Order Processing




• Prepare accurate quotations based on client specifications and follow up until deal closure.


• Confirm product availability and manage order booking.


• Negotiate effectively with clients to finalize sales.



Invoicing & Delivery




• Process client payments in compliance with company policies.


• Liaise with the front desk and warehouse teams to ensure timely and accurate deliveries.


• Serve as the main point of contact for clients, resolving issues during or after delivery.



Client Relationship Management




• Build and maintain long-term relationships with new and existing clients.


• Provide after-sales support and gather customer feedback on products and services.


• Address and escalate client concerns, ensuring timely resolutions.


• Update client database with accurate and up-to-date information.



Showroom & Policy Support




• Assist Visual Merchandisers in setting up attractive showroom displays.


• Adhere strictly to company sales policies, procedures, and payment terms.


• Share feedback and recommendations with the Branch Manager to improve sales operations.



Requirements




• Minimum of 1–2 years’ experience in furniture retail sales.


• Strong track record in sales, client engagement, and deal closure.


• Excellent interpersonal, communication, and presentation skills.


• Self-motivated, proactive, and entrepreneurial mindset.


• Team player with the ability to collaborate across departments.


• High sense of responsibility, integrity, and business ethics.


• Strong client orientation with a solution-driven approach.


• Ability to engage confidently with high-end clients and customize solutions to their needs.


• Well-versed in CRM practices for maintaining and strengthening client relationships