Waiter- Hospitality

• Job Type Full Time
• Qualification Diploma , Vocational
• Experience 2 years
• Location Nairobi
• Job Field Food, Beverage and Hospitality
• Our client, a reputable hospitality establishment, is seeking a professional and customer-focused Waiter to join their team. The successful candidate will play a key role in delivering exceptional guest experiences through attentive service, product knowledge, and adherence to high hospitality standards.
• Welcome guests warmly and respond promptly to their requests and inquiries.
• Accurately take and relay food and beverage orders to the kitchen and bar teams.
• Serve meals and drinks efficiently while ensuring guest satisfaction.
• Maintain cleanliness and organization of dining areas, service stations, and equipment.
• Present menu options confidently and provide recommendations when required.
• Ensure tables are properly arranged and maintained throughout service.
• Coordinate effectively with other departments to facilitate smooth operations.
• Address guest concerns professionally and escalate issues where necessary.
• Promote menu specials and upsell products in a courteous manner.
• Prepare guest bills and process payments accurately.
• Assist with restaurant opening and closing procedures.
• Monitor order flow to ensure timely and correct service delivery.
• Gather and share customer feedback to support continuous service improvement.
• Undertake any other duties assigned by management.
• Certificate/Diploma in Hospitality management, Food and Beverage Service or a related field.
• At least 2 years similar experience in service in a busy high-end restaurant.
• Proficiency in hotel management software.
• High level of professionalism and integrity
• Excellent grooming and presentation
• Effective problem-solving abilities
• Strong communication and interpersonal skills
• Customer-focused mindset
• Flexibility to work shifts