Restaurant Supervisor

• Job Type Full Time
• Qualification Vocational
• Experience
• Location Nairobi
• Job Field Food, Beverage and Hospitality
• Supervise and coordinate restaurant staff during daily operations.
• Ensure customers receive professional, efficient and friendly service.
• Monitor staff attendance, punctuality, grooming and conduct.
• Coordinate front-of-house activities and ensure smooth service flow.
• Monitor cleanliness, hygiene and general presentation of the restaurant.
• Support proper handling of customer orders and service issues.
• Respond to customer complaints and ensure appropriate resolution.
• Monitor stock usage and report shortages or operational concerns.
• Coordinate with kitchen and service teams to minimise delays and errors.
• Ensure staff follow established operational procedures.
• Support opening and closing procedures.
• Monitor staff performance and provide day-to-day guidance.
• Escalate significant operational or employee issues to management.
• Support management in maintaining efficient restaurant operations.
• Have previous experience in a restaurant, hotel, food-service or hospitality environment.
• Demonstrate strong team supervision and customer-service skills.
• Be confident managing staff in a busy service environment.
• Have good communication and problem-solving skills.
• Be organised, responsible and hands-on.
• Be comfortable working shifts, weekends and public holidays where required.
• Demonstrate an understanding of hospitality service standards and workplace hygiene.