Customer Care Representative

Customer Care Representative - Handware .

Employd Staffing Solutions Ltd

Admin & Office

Job descriptions & requirements
Position : Customer Service Representative - Hardware .
Job Location : South C , Nairobi .
Salary Range : 25K-30K.
Company Description.
Employd Staffing Solutions Ltd is a comprehensive Human Capital Consultancy firm based in Nairobi County, Kenya. Our core HR activities include Recruitment, Labour Outsourcing, Payroll Management, and Employee Trainings. We build fruitful relationships with our clients and always aim to add value to their business by improving the efficiency of their HR activities and increasing the return on their Human Capital spend.
Key Responsibilities.
• Answer customer questions regarding hardware specifications, product compatibility, dimensions, material finishes, and pricing.
• Process incoming product orders, verify pricing, track shipments, and coordinate delivery updates with the logistics team.
• Provide basic troubleshooting and guidance on hardware installation, tools usage, and product maintenance.
• Investigate customer complaints regarding damaged shipments, incorrect parts, or product failures, and issue replacements or refunds according to company policy.
• Log all customer interactions, support tickets, and sales activities accurately inside the company's CRM system.
• Collaborate with the product development and quality assurance teams by reporting recurring hardware defects or customer feedback trends.
Required Skills & Qualifications
• Diploma or bachelor's degree in a business related field .
• Two - three years of experience in the customer service department .
• Excellent verbal and written communication skills with the ability to explain technical instructions in simple terms.
• Strong critical-thinking skills to resolve shipping delays, missing part issues, and order discrepancies efficiently.
• Proficiency in using CRM software , order entry systems, and Microsoft Office (Word, Excel).
Qualified and interested candidates should share their CVs to jobs@employd.co.ke with the subject line Customer Service Representative - Handware . Only shortlisted candidates will be contacted.