• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 1 - 3 years
• Location Nairobi
• Job Field Data, Business Analysis and AI , ICT / Computer
• Conduct detailed investigations to locate clients and missing units.
• Utilize digital databases, social media, credit bureau reports, and public records to gather leads.
• Verify the accuracy of located information and update client records in the system.
• Collaborate with field officers, and collection teams to support account resolution.
• Analyze trends in skip accounts and provide insights to improve trace efficiency.
• Maintain detailed notes on skip tracing efforts and outcomes in accordance with company policy.
• Adhere to all legal, ethical, and privacy standards when obtaining or handling client information.
• Report identified fraud or asset concealment cases for escalation.
• Support the team in reaching monthly recovery and tracing targets.
• Participate in continuous training to enhance investigative and communication skills.
• 1–3 years of experience in debt collection, investigations, or customer verification preferred.
• Proficiency in data analysis and online research tools.
• Excellent communication and analytical skills.
• High level of integrity and attention to detail.
• Ability to work under pressure and meet strict timelines.
• Knowledge of data protection and privacy laws.
• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 1 - 3 years
• Location Nairobi
• Job Field Data, Business Analysis and AI , ICT / Computer
• Conduct detailed investigations to locate clients and missing units.
• Utilize digital databases, social media, credit bureau reports, and public records to gather leads.
• Verify the accuracy of located information and update client records in the system.
• Collaborate with field officers, and collection teams to support account resolution.
• Analyze trends in skip accounts and provide insights to improve trace efficiency.
• Maintain detailed notes on skip tracing efforts and outcomes in accordance with company policy.
• Adhere to all legal, ethical, and privacy standards when obtaining or handling client information.
• Report identified fraud or asset concealment cases for escalation.
• Support the team in reaching monthly recovery and tracing targets.
• Participate in continuous training to enhance investigative and communication skills.
• 1–3 years of experience in debt collection, investigations, or customer verification preferred.
• Proficiency in data analysis and online research tools.
• Excellent communication and analytical skills.
• High level of integrity and attention to detail.
• Ability to work under pressure and meet strict timelines.
• Knowledge of data protection and privacy laws.
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