Human Resource Officer

• Job Type Full Time
• Qualification BA/BSc/HND , Professional Certificate
• Experience 4 years
• Location Nairobi
• Job Field Human Resources / HR
• The Human Resource Officer manages the end-to-end employee lifecycle in a fast-paced, busy environment. The role serves as a trusted advisor to department heads and the main point of contact for staff, fostering a positive workplace culture oriented around service excellence. To support HR and administrative policies, procedures, and systems and ensure an efficient, productive, and compliant workforce.
• Oversees recruitment across line-level and supervisory positions for key departments.
• Posts job postings, screens CVs, conducts initial interviews, background/reference checks, and credential verifications.
• Directs new hire orientation covering company standards, safety protocols, and company culture.
• Acts as the main contact for inquiries regarding policies, benefits, leaves, and workplace issues.
• Manages staff welfare, recognition programs, team-building activities
• Handles employee grievances, facilitates conflict resolution, and conducts disciplinary proceedings in compliance with company policies and legal regulations.
• Maintains confidential employee records, databases, and general HR documentation.
• Manages daily attendance, shift rosters, overtime tracking, leave balances (annual, sick, maternity/paternity), and casual labor records alongside department managers.
• Prepares monthly payroll input data (deductions, allowances, overtime) for the Accounts/Finance team.
• Assists line managers with regular performance appraisals, probation reviews, and KPI evaluations.
• Coordinates training sessions covering industry compliance, skills, safety/hygiene, customer service excellence, fire safety, and first aid.
• Partners with Department Heads to identify skill gaps and create learning and development plans.
• Ensures general compliance with labor laws, statutory regulations, and workplace safety protocols across operations.
• Bachelor’s Degree in Human Resources Management
• CHRP (Part II) certification is an added advantage
• Valid IHRM Kenya membership.
• 4+ years in HR, ideally within the service sector.
• Strong knowledge of Kenyan labor laws and statutory compliance
• Exceptional Communication Skills
• Conflict Resolution Skills
• Strong Multi-tasking and Prioritization skills
• Empathy