QUALITY ASSURANCE OFFICER

QUALITY ASSURANCE OFFICER

St. Bakhita School

Research, Teaching & Training

Job summary
The officer will support the development of policies and standard operating procedures, evaluate institutional performance and monitor implementation of the school’s strategic plan. The role will provide the Managing Director with independent, evidence-based reports on achievements, gaps, risks, and required improvements.

Job descriptions & requirements
Location: Headquarters, Nairobi, with regular visits to all campuses
Reporting to: Managing Director
Purpose of the Position
To develop and oversee a school-wide quality assurance system that promotes high educational
and service standards, effective processes and continuous improvement across St. Bakhita
Schools.
The officer will support the development of policies and standard operating procedures
evaluate institutional performance and monitor implementation of the school’s strategic plan.
The role will provide the Managing Director with independent, evidence-based reports on
achievements, gaps, risks, and required improvements.
Key Responsibilities
1. Quality Assurance Framework and Standards
Develop and implement a quality assurance framework covering academic provision
learner welfare, administration and support services.
Establish measurable quality standards, evaluation tools and reporting requirements for
each department.
Conduct scheduled reviews and campus visits to assess consistency, effectiveness and
adherence to approved standards.
Benchmark school practices and recommend improvements appropriate to the school’s
priorities.
2. Policies and Standard Operating Procedures
Coordinate the development, documentation and periodic review of school policies and
procedures with responsible departmental heads.
Ensure approved policies are accessible, communicated and supported by clear
implementation guidelines.
Review whether procedures are followed in practice and identify gaps, duplication or
unclear responsibilities.
Maintain a controlled register of policies, procedures and review dates.
3. Strategic Plan Monitoring
Develop a monitoring framework for the school’s strategic plan, including targets
milestones, indicators and responsible officers.
Verify progress against departmental work plans and strategic commitments.
Evaluate whether completed initiatives achieve their intended outcomes.
Report implementation delays and recommend corrective measures to management.
4. Academic and Learner Experience
Evaluate systems supporting curriculum delivery, assessment, learner progress and
academic interventions in collaboration with academic leaders.
Review the effectiveness of arrangements for learner welfare, inclusion, safeguarding
and co-curricular participation.
Analyse academic trends, parent and learner feedback, and recurring concerns to
identify areas for improvement.
Verify whether agreed academic and learner-support improvements produce sustained
results.
5. Administrative, Operational and Financial Processes
Evaluate the effectiveness of processes supporting admissions, communication
transport, catering, facilities, procurement and records management.
Review adherence to approved financial procedures, including fee collection, payment
approvals, reconciliations and asset controls.
Identify service failures, control weaknesses and inefficient processes, and recommend
practical improvements.
Follow up on audit recommendations with the Finance Manager and other responsible
officers.
6. Compliance and Institutional Readiness
Maintain a register of applicable quality and compliance requirements with relevant
departmental specialists.
Review supporting evidence and identify areas requiring action.
Coordinate readiness reviews before external inspections and monitor implementation
of inspection recommendations.
Escalate significant safeguarding, safety and compliance concerns promptly to the
Managing Director.
7. Capacity Building and Continuous Improvement
Identify training needs arising from quality reviews and recommend targeted
development programmes.
Work with HR and departmental leaders to strengthen understanding of policies
procedures and quality expectations.
Evaluate whether training and process changes lead to measurable improvement.
Promote effective practices and shared learning across campuses.
8. Corrective Action and Management Reporting
Prepare clear review reports identifying findings, underlying causes and prioritised
recommendations.
Maintain a corrective-action tracker with responsible officers, deadlines and evidence of
completion.
Verify the effectiveness of completed actions and escalate recurring or unresolved gaps.
Produce dashboards and periodic reports for the Managing Director and, when
required, the Board.
Scope and Accountability
Headteachers and departmental heads remain responsible for daily operations, staff
supervision, and delivering results. The Quality Assurance Officer develops quality systems
independently evaluates their implementation and follows up on improvements.
The Finance Manager retains responsibility for financial management and accounting; qualified