Hiring: NairobiCity Newsroom
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• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 1 year
• Location Nairobi
• Job Field Customer Care, Success and Service
• Handle inbound and outbound calls, emails, and chats (whatever applicable) in a professional and timely manner.
• Understand and communicate company products, services, and policies accurately.
• Provide solutions to customer inquiries and resolve complaints effectively.
• Ensure adherence to call scripts, protocols, and quality standards.
• Maintain customer interaction records in the system for future reference.
• Escalate unresolved issues to the appropriate department or supervisor.
• Follow up with customers to ensure their concerns have been addressed satisfactorily.
• Maintain a positive and empathetic attitude while interacting with customers.
• Participate in training programs to enhance product knowledge and customer service skills.
• Support marketing and sales initiatives by providing customers with relevant information (if applicable).
• Meet performance KPIs which is provided and signed.
• Adhere to company policies, procedures, and compliance guidelines.
• Maintain a high level of professionalism and integrity in all interactions.
• Work closely with team members to improve overall service quality.
• Participate in team meetings, coaching sessions, and feedback discussions.
• Stay up to date with company updates, new product launches, and industry trends.
• High school diploma or equivalent required
• Bachelor’s degree in any related field is an added advantage
• Medical background is an added advantage
• Strong verbal and written communication skills.
• Excellent interpersonal and listening abilities.
• Proficiency in computer applications and CRM systems.
• Strong problem-solving and conflict resolution skills.
• Ability to handle high-pressure situations professionally.
• Strong attention to detail and accuracy.
• Ability to multi-task, prioritize, and manage time efficiently.
• A positive and customer-focused attitude.
• Qualification BA/BSc/HND
• Experience 1 year
• Location Nairobi
• Job Field Customer Care, Success and Service
• Handle inbound and outbound calls, emails, and chats (whatever applicable) in a professional and timely manner.
• Understand and communicate company products, services, and policies accurately.
• Provide solutions to customer inquiries and resolve complaints effectively.
• Ensure adherence to call scripts, protocols, and quality standards.
• Maintain customer interaction records in the system for future reference.
• Escalate unresolved issues to the appropriate department or supervisor.
• Follow up with customers to ensure their concerns have been addressed satisfactorily.
• Maintain a positive and empathetic attitude while interacting with customers.
• Participate in training programs to enhance product knowledge and customer service skills.
• Support marketing and sales initiatives by providing customers with relevant information (if applicable).
• Meet performance KPIs which is provided and signed.
• Adhere to company policies, procedures, and compliance guidelines.
• Maintain a high level of professionalism and integrity in all interactions.
• Work closely with team members to improve overall service quality.
• Participate in team meetings, coaching sessions, and feedback discussions.
• Stay up to date with company updates, new product launches, and industry trends.
• High school diploma or equivalent required
• Bachelor’s degree in any related field is an added advantage
• Medical background is an added advantage
• Strong verbal and written communication skills.
• Excellent interpersonal and listening abilities.
• Proficiency in computer applications and CRM systems.
• Strong problem-solving and conflict resolution skills.
• Ability to handle high-pressure situations professionally.
• Strong attention to detail and accuracy.
• Ability to multi-task, prioritize, and manage time efficiently.
• A positive and customer-focused attitude.
• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 1 year
• Location Nairobi
• Job Field Customer Care, Success and Service
• Handle inbound and outbound calls, emails, and chats (whatever applicable) in a professional and timely manner.
• Understand and communicate company products, services, and policies accurately.
• Provide solutions to customer inquiries and resolve complaints effectively.
• Ensure adherence to call scripts, protocols, and quality standards.
• Maintain customer interaction records in the system for future reference.
• Escalate unresolved issues to the appropriate department or supervisor.
• Follow up with customers to ensure their concerns have been addressed satisfactorily.
• Maintain a positive and empathetic attitude while interacting with customers.
• Participate in training programs to enhance product knowledge and customer service skills.
• Support marketing and sales initiatives by providing customers with relevant information (if applicable).
• Meet performance KPIs which is provided and signed.
• Adhere to company policies, procedures, and compliance guidelines.
• Maintain a high level of professionalism and integrity in all interactions.
• Work closely with team members to improve overall service quality.
• Participate in team meetings, coaching sessions, and feedback discussions.
• Stay up to date with company updates, new product launches, and industry trends.
• High school diploma or equivalent required
• Bachelor’s degree in any related field is an added advantage
• Medical background is an added advantage
• Strong verbal and written communication skills.
• Excellent interpersonal and listening abilities.
• Proficiency in computer applications and CRM systems.
• Strong problem-solving and conflict resolution skills.
• Ability to handle high-pressure situations professionally.
• Strong attention to detail and accuracy.
• Ability to multi-task, prioritize, and manage time efficiently.
• A positive and customer-focused attitude.
Sourced from an external job board — applications are handled there, not on NairobiCity.
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