Branch Executive - Mombasa

Job Purpose Statement




• To oversee the branch office including its operations and staff and ensuring that branch performance targets are met.



Key duties and responsibilities




• Raise the company’s profile and enhance its visibility by positioning it strategically in the region.


• Develop effective Sales strategy and creating a sustainable and comprehensive sales plan.


• Develop effective Marketing strategy and creating a sustainable and comprehensive marketing plan.


• Gather market intelligence for the region, advising the Head of Marketing on business opportunities and areas of improvement.


• Develop an effective client management plan, including an up-to-date client portfolio and subsequently, client-retention initiatives, while minimizing attrition.


• In liaison with the marketing team, participate in product development, advising on what works in the respective area of operation.


• Preparation of branch-related statistics and sales reports as required.


• Analyze branch-related data and ensure all relevant issues relating to branch operations are identified and communicated to relevant stakeholders.


• Manage branch budget and minimize costs and expenses.


• Supervise and evaluate the performance of direct report.


• Adherence to the Service Charter.


• Any other duties as may be assigned from time to time, related to your skills, qualifications, experience and in promotion of teamwork and collaboration in the company.



Key Result Areas




• Branch performance (Regional Sales Targets)


• Customer Satisfaction Index



Staff Supervision Responsibilities




• Staff Reporting Directly to the Job Holder: Customer Service Representative



Education




• Degree in business-related course from a recognized university


• Diploma in Insurance or related insurance course is desirable.



Knowledge and Skills




• Excellent knowledge of the insurance industry


• Sound commercial awareness


• Strategic thinker


• Strong interpersonal skills


• Good communication skills



Experience




• At least 5 years’ relevant experience in the insurance sector, 2 of which should be in branch management


• Demonstrable experience in sales and marketing of insurance products



Personal Attributes




• Reliable


• Problem solver


• Leader