Account Manager

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 5 years
• Location Nairobi
• Job Field Insurance
• Build strong relationships with existing clients and intermediaries, ensuring client needs are addressed and Cigna is represented professionally.
• Develop and deliver strategic client plans, reports, renewal proposals, and product recommendations that support retention and profitability.
• Partner with Underwriting and other functions to develop attractive renewal terms and product proposals while protecting business profitability.
• Identify cross-selling opportunities within the existing client portfolio and present relevant proposals to clients and intermediaries.
• Collaborate with Customer Services, Healthcare Services, Legal Services, and Marketing to address service issues and deliver high-quality client materials.
• Manage contractual commitments, invoicing, deliverable quality, forecasts, references, testimonials, internal policies, and timely management information.
• Support product development and renewal implementation by sharing client and market insights and ensuring schemes are appropriately reinstalled at renewal.
• A minimum of five years of client management experience within health insurance, preferably gained within an international company.
• Experience working with insurers or insurance policies in African markets.
• Strong written and verbal English communication skills, including the ability to communicate complex concepts clearly and concisely.
• Ability to independently manage a portfolio of clients and multiple simultaneous priorities.
• Ability to define and resolve complex claims-related and client issues and recommend appropriate resolutions.
• Bachelor’s degree, preferably in Marketing or Business.
• Ability to travel when required.
• Strong stakeholder management, negotiation, influencing, listening, and conflict-resolution skills.
• Confident presentation and public-speaking skills.
• Strong organization and attention to detail.
• Ability to work independently, manage competing priorities, and navigate ambiguity.
• Ability to build effective relationships across diverse clients, brokers, colleagues, and cultures.
• Customer-focused, flexible, and results-oriented approach.
• Technical / Functional Skills
• Corporate client and intermediary relationship management.
• Health insurance and African insurance market knowledge.
• Client retention, renewals, cross-selling, forecasting, and profitability management.
• Proposal development, client reporting, invoicing, and contract-delivery oversight.
• Ability to work across multiple systems and tools.
• Advanced Microsoft Office skills.
• Working knowledge of Agile project management; certification is preferred.
• French or Portuguese language skills.