Branch Manager at MyCredit Limited

• Job Type Full Time
• Qualification BA/BSc/HND , Diploma , Professional Certificate
• Experience
• Location Nairobi
• Job Field Finance / Accounting / Audit
• MyCredit Limited is seeking five (5) dynamic, results-oriented, and self-driven Branch Managers to lead branch operations, drive business growth, manage branch personnel, and enhance profitability while delivering excellent customer service.
• The successful candidates will be responsible for achieving branch performance targets, strengthening customer relationships, ensuring compliance with internal policies and procedures, and providing effective leadership to the branch teams.
• Drive achievement of branch performance targets, including loan disbursements, portfolio quality, new business acquisition, and insurance sales.
• Develop and maintain strong relationships with clients to support customer retention and business growth.
• Lead, supervise, coach, and mentor Relationship Officers and Sales Agents to enhance productivity and performance.
• Oversee loan applications, credit appraisals, customer eligibility assessments, and timely loan processing.
• Ensure compliance with Know Your Customer (KYC) requirements, credit policies, and internal controls.
• Monitor loan portfolio performance, address delinquent accounts, and coordinate appropriate debt recovery actions.
• Develop and implement effective sales and marketing strategies to grow the branch's customer base and revenue.
• Ensure accurate and timely updates of client information and loan records in the Loan Management System.
• Prepare and submit regular branch performance reports to Management.
• Promote excellent customer service, operational efficiency, integrity, and adherence to company policies and procedures.
• A university degree or diploma in Banking, Economics, Finance, Accounting, or another relevant qualification acceptable to MyCredit Limited.
• Professional qualifications such as ACA or ACCA will be an added advantage.
• Experience in sales management within the financial services industry is preferred.
• Sound knowledge of banking practices, financial products, credit processes, and loan portfolio management.
• Demonstrated leadership, team management, coaching, and mentoring skills.
• Excellent communication, interpersonal, presentation, negotiation, and networking skills.
• Strong analytical, problem-solving, and decision-making abilities.
• High levels of integrity, transparency, accountability, and customer focus.
• A proactive, self-driven, confident, and results-oriented approach to work.