Warehouse Manager

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] WE ARE LOOKING FOR A WAREHOUSE MANAGER TO OWN THE DAY-TO-DAY INTEGRITY, SECURITY, AND CONTROL ENVIRONMENT OF M-KOPA’S WAREHOUSE AND INBOUND/OUTBOUND LOGISTICS OPERATIONS IN KENYA. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/2c6957b4-39d2-40b3-8eb6-7e380a0c2f9c/B13.png] This role offers the opportunity to be the site-level custodian of warehouse controls at one of Africa’s fastest-growing fintechs, owning everything from inventory discipline and customs compliance to people development and third-party relationships. You’ll enforce disciplined storage and inventory controls, keep imports and clearing activity compliant with customs and regulatory requirements, drive down obsolete and ageing stock, and build a capable, well-managed warehouse and logistics team. Working closely with Finance, the Head of Manufacturing, and cross-functional stakeholders, your decisions protect the organisation from compliance risk, stock loss, and operational inefficiency every single day. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5e9f3448-2fed-4b66-b1ee-9474279a7947/B13.png] ABOUT US We foster a culture where operational discipline meets continuous improvement. Our team values inventory accuracy, compliance rigor, and warehouse leadership that builds accountability into every process. You’ll be empowered to enforce controls, develop your team, and drive improvements that directly contribute to operational efficiency and business performance, working in a fast-paced environment where your standards determine how well the entire supply chain operates. At M-KOPA, our warehouse isn’t just a storage facility—it’s a critical operational hub that keeps devices moving to millions of customers across Africa, and the controls you enforce protect the integrity of every transaction that flows through it. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/4f99e17b-0f73-49ca-9ff0-d4be0c84b8e3/Image%204%20woman%20smartphone%20Plak.jpg] IN THIS ROLE, YOU WOULD BE RESPONSIBLE FOR: Warehouse Space & Racking Controls - Ensuring rented warehouse racks and paid storage space are used exclusively for items of value—finished goods, saleable inventory, and materials with recognised book value - Conducting periodic rack utilisation audits and reallocating or clearing any rented space holding non-qualifying items - Maintaining an accurate rack/bin-location map always reconciled against the WMS/ERP system Marketing Merchandise Control - Ensuring every category of marketing merchandise held in the warehouse is covered by a signed Service Level Agreement (SLA) specifying the goods-in receiving process, required documentation, and maximum allowable storage period - Tracking merchandise against SLA storage limits and proactively flagging, escalating, and clearing any merchandise approaching or exceeding its maximum storage time - Declining to receive marketing merchandise where no valid SLA exists, escalating to management before accepting any exception Inventory Ageing & Obsolescence Management - Collaborating with Finance to produce and publish a monthly Inventory Ageing Report, giving management full visibility of inventory at risk - Reviewing the ageing report monthly with Finance and relevant stakeholders to agree corrective actions and track them to closure - Fully implementing the company Disposal Policy, ensuring obsolete, damaged, or written-off items are continually identified and disposed of within policy timelines with complete documentation and approvals - Maintaining a disposal register/tracker and reporting disposal volumes, values, and ageing trends to management monthly Imports & Logistics Compliance - Coordinating inbound logistics with clearing agents, customs authorities, and government bodies to ensure smooth, compliant, and timely clearance of goods across borders - Ensuring all import documentation (bills of lading, customs declarations, duty remission paperwork, permits) is accurate, complete, and audit-ready - Executing duty remission and applicable customs schemes accurately, monitoring compliance conditions on an ongoing basis to protect the organisation from retrospective duty claims or penalties - Escalating any compliance risk, customs query, or regulatory exposure to management and Finance/Legal without delay - Establishing and enforcing standards for outbound logistics to ensure timely, accurate, and properly documented delivery of products Inventory & Warehouse Operations - Enforcing day-to-day inventory management practices (goods-in, put-away, picking, cycle counts, stock reconciliation) that ensure accuracy, transparency, and audit-readiness of stock records - Leading root-cause investigation and corrective action on stock discrepancies, shrinkage, or unexplained variances - Driving continuous improvement in warehouse processes to reduce cost, error rates, and turnaround time without compromising control 3rd Party Relations Management - Ensuring 3rd party SLAs—including courier services and order processing—are adhered to fully without compromise - Ensuring warehouse-related 3rd party contracts and agreements are renewed and updated on time - Ensuring all claims to 3rd parties are lodged accurately and on time - Regularly verifying that billing done by 3rd parties for warehouse and logistics functions is accurate and timely People Management - Training, coaching, and professionally developing all warehouse and logistics staff including Warehouse/Inventory Officers, Reverse Logistics Officers, Imports & Logistics Officers, and casual/contract staff - Setting clear performance objectives, conducting regular performance reviews, and managing underperformance fairly and promptly - Building a culture of accountability...