Events Registration Coordinator at CBRE Excellerate

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience
• Location Nairobi
• Job Field Project and Program Management
• This position serves as an Event Registration Coordinator, independently managing registration operations across multiple events, including attendee registration, housing, travel coordination, reporting, and onsite execution. Key responsibilities include developing and managing registration timelines and deliverables, maintaining accurate data in systems, supporting attendee communications, proactively identifying risks, and collaborating closely with client teams to ensure seamless event execution. The position serves as a knowledgeable resource on registration processes, systems, timelines, and best practices while contributing to process improvement and effective event execution. This position works onsite at the Client Regional Office in Nairobi, Kenya
• Maintains regular and reliable attendance, availability and responsiveness during agreed working hours, including attendance at scheduled meetings, training sessions and client engagements. Proactively communicates any barriers that may impact service delivery, deadlines or attendance requirements.
• Demonstrates flexibility in work schedules to support meetings, events, and collaboration across multiple global time zones, including occasional early morning or evening meetings outside of standard business hours.
• Follows established policies and procedures related to appearance, timeliness, safety, confidentiality, and client standards and values.
• Completes assigned work in a timely, accurate, and customer-focused manner while meeting established Service Level Agreements (SLAs).
• Maintains clear communication with manager and client teams, proactively raising issues, exceptions, or risks as needed.
• Participates in department meetings, training sessions, and other required activities, sharing experiences, challenges, and solutions that benefit the broader team.
• Maintains working knowledge of operating procedures, department resources, systems, and company operations.
• Uses Excel, Word, CVENT, and Event Management System software for maintaining accurate data and reporting and any systems as required by the client and CBRE Excellerate.
• Uses Concur and SAP to reconcile and allocate event-related charges in accordance with established guidelines and policies.
• Primarily responsible for event registration, while providing additional support to Africa Event Coordinators during quieter registration periods, including assistance with local office and offsite event logistics, planning, setup, and onsite execution
• Oversees regional registration and travel processes in coordination with client Event Team leads.
• The individual remains an employee of CBRE Excellerate and reports through their organization’s established management structure. For the duration of the event assignments, the individual will work closely with the designated client lead and/or members of the client event team, providing regular updates on project progress, deliverables, challenges, risks, and proposed solutions. This client-facing coordination does not constitute a direct employment or formal reporting relationship with the client.
• Builds and maintains effective working relationships with internal stakeholders, clients, vendors and cross-functional teams through professional, respectful and timely communication.
• Develops and manages registration timelines, organizational documents, and deliverables in partnership with event management and client teams.
• Demonstrates expertise across registration workstreams and associated systems, including attendee registration, housing management, travel coordination, registration website administration, reporting, and onsite operations. Serves as a knowledgeable resource to clients and stakeholders on processes, system capabilities, timelines, and best practices, while contributing to process documentation, continuous improvement efforts, and knowledge-sharing activities.
• Coordinates registration website content, functionality, and timelines across multiple projects simultaneously.
• While onsite, proactively pre-plans and manages the onsite execution of large areas of registration operations, including technical requirements, staffing assignments, badge printing and distribution. Adapts processes and escalates issues as needed to support effective onsite execution.
• Proactively identifies and communicates changes in event scope, timelines, requirements, and potential risks, escalating issues to the appropriate teams as needed.
• Owns the accuracy and integrity of event data across registration and event management systems, ensuring information remains current and consistent throughout the event lifecycle.
• Serves as a primary point of contact for internal teams, clients, and external partners on registration requirements, timelines, and deliverables, providing regular status updates, data, and reporting as needed.
• Supports international meetings through clear, concise communication and an understanding of international event terminology and logistics, adapting communication as appropriate for global audiences.