Hiring: NairobiCity Newsroom
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• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 5 years
• Location Nairobi
• Job Field Finance / Accounting / Audit
• The Collections and Recovery Supervisor is responsible for efficiently and ethically collecting overdue debts while maintaining positive customer relationships, managing repossession and recovery logistics, and feeding recovery intelligence back into underwriting via the Collections and Recovery Supervisor.
• Achieve collection targets for outstanding debts across assigned branches/portfolio.
• Strictly follow the Debt Recovery Cycle and company collections policy.
• Provide proactive advice to clients to prevent accounts from falling into delinquency.
• Manage relationships with collection agencies, investigators, auctioneers, yards and valuers.
• Maintain portfolio at risk (PAR) below the assigned threshold for the allocated portfolio.
• Coordinate asset liquidation/repossession in line with established procedures, including car-track monitoring and coordinating auctioneers.
• Engage and follow up with external advocates on cases escalated for legal action, including monitoring court proceedings and ensuring timely updates and resolution of escalated recovery matters.
• Generate daily/weekly/monthly collection and repossession progress reports for the Collections and Recovery Supervisor.
• Feed recovery trends and root causes back to the Supervisor to inform future credit decisions.
• Uphold data security and confidentiality of customer and company information.
• Agree standard payment/repayment plans with debtors within policy.
• Initiate standard repossession/auction steps per established procedure.
• Write-offs and restructuring beyond standard policy — requires Supervisor/Credit Manager approval.
• Legal escalation — coordinate with Supervisor/Legal.
• Collections and Recovery Supervisor (line manager)
• Underwriting (recovery-intelligence feedback loop)
• Auctioneers, investigators, valuers
• Legal/Compliance
• Bachelor's degree in a business-related field (or equivalent experience).
• 5+ years in collections, debt recovery or asset-finance recovery and at least 2 years in a supervisory position.
• Debt recovery cycle and negotiation techniques
• Repossession/asset-liquidation coordination
• Car-tracking systems
• Persuasive, assertive, professional communication
• Composure under pressure
• Ethical conduct and trustworthiness
• Willingness to travel for site visits
• Collection target achievement
• Portfolio at risk (PAR) for assigned portfolio
• Cure rate on delinquent accounts
• Recovery value on write-offs/repossessions
• Reporting timeliness and accuracy
• Qualification BA/BSc/HND
• Experience 5 years
• Location Nairobi
• Job Field Finance / Accounting / Audit
• The Collections and Recovery Supervisor is responsible for efficiently and ethically collecting overdue debts while maintaining positive customer relationships, managing repossession and recovery logistics, and feeding recovery intelligence back into underwriting via the Collections and Recovery Supervisor.
• Achieve collection targets for outstanding debts across assigned branches/portfolio.
• Strictly follow the Debt Recovery Cycle and company collections policy.
• Provide proactive advice to clients to prevent accounts from falling into delinquency.
• Manage relationships with collection agencies, investigators, auctioneers, yards and valuers.
• Maintain portfolio at risk (PAR) below the assigned threshold for the allocated portfolio.
• Coordinate asset liquidation/repossession in line with established procedures, including car-track monitoring and coordinating auctioneers.
• Engage and follow up with external advocates on cases escalated for legal action, including monitoring court proceedings and ensuring timely updates and resolution of escalated recovery matters.
• Generate daily/weekly/monthly collection and repossession progress reports for the Collections and Recovery Supervisor.
• Feed recovery trends and root causes back to the Supervisor to inform future credit decisions.
• Uphold data security and confidentiality of customer and company information.
• Agree standard payment/repayment plans with debtors within policy.
• Initiate standard repossession/auction steps per established procedure.
• Write-offs and restructuring beyond standard policy — requires Supervisor/Credit Manager approval.
• Legal escalation — coordinate with Supervisor/Legal.
• Collections and Recovery Supervisor (line manager)
• Underwriting (recovery-intelligence feedback loop)
• Auctioneers, investigators, valuers
• Legal/Compliance
• Bachelor's degree in a business-related field (or equivalent experience).
• 5+ years in collections, debt recovery or asset-finance recovery and at least 2 years in a supervisory position.
• Debt recovery cycle and negotiation techniques
• Repossession/asset-liquidation coordination
• Car-tracking systems
• Persuasive, assertive, professional communication
• Composure under pressure
• Ethical conduct and trustworthiness
• Willingness to travel for site visits
• Collection target achievement
• Portfolio at risk (PAR) for assigned portfolio
• Cure rate on delinquent accounts
• Recovery value on write-offs/repossessions
• Reporting timeliness and accuracy
• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 5 years
• Location Nairobi
• Job Field Finance / Accounting / Audit
• The Collections and Recovery Supervisor is responsible for efficiently and ethically collecting overdue debts while maintaining positive customer relationships, managing repossession and recovery logistics, and feeding recovery intelligence back into underwriting via the Collections and Recovery Supervisor.
• Achieve collection targets for outstanding debts across assigned branches/portfolio.
• Strictly follow the Debt Recovery Cycle and company collections policy.
• Provide proactive advice to clients to prevent accounts from falling into delinquency.
• Manage relationships with collection agencies, investigators, auctioneers, yards and valuers.
• Maintain portfolio at risk (PAR) below the assigned threshold for the allocated portfolio.
• Coordinate asset liquidation/repossession in line with established procedures, including car-track monitoring and coordinating auctioneers.
• Engage and follow up with external advocates on cases escalated for legal action, including monitoring court proceedings and ensuring timely updates and resolution of escalated recovery matters.
• Generate daily/weekly/monthly collection and repossession progress reports for the Collections and Recovery Supervisor.
• Feed recovery trends and root causes back to the Supervisor to inform future credit decisions.
• Uphold data security and confidentiality of customer and company information.
• Agree standard payment/repayment plans with debtors within policy.
• Initiate standard repossession/auction steps per established procedure.
• Write-offs and restructuring beyond standard policy — requires Supervisor/Credit Manager approval.
• Legal escalation — coordinate with Supervisor/Legal.
• Collections and Recovery Supervisor (line manager)
• Underwriting (recovery-intelligence feedback loop)
• Auctioneers, investigators, valuers
• Legal/Compliance
• Bachelor's degree in a business-related field (or equivalent experience).
• 5+ years in collections, debt recovery or asset-finance recovery and at least 2 years in a supervisory position.
• Debt recovery cycle and negotiation techniques
• Repossession/asset-liquidation coordination
• Car-tracking systems
• Persuasive, assertive, professional communication
• Composure under pressure
• Ethical conduct and trustworthiness
• Willingness to travel for site visits
• Collection target achievement
• Portfolio at risk (PAR) for assigned portfolio
• Cure rate on delinquent accounts
• Recovery value on write-offs/repossessions
• Reporting timeliness and accuracy
Sourced from an external job board — applications are handled there, not on NairobiCity.
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