Hiring: NairobiCity Newsroom
Status
Open
• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 2 - 3 years
• Location Nairobi
• Job Field Administration / Facilities , Logistics
• What if you could lead an entire area within a region, bringing kitchens, schools and teams together to deliver safe, reliable and impactful service to thousands of learners?
• As an Area Supervisor, you will own the day-to-day performance of your assigned area, connecting kitchen production, delivery and school consumption to ensure everything works together seamlessly.
• You’ll lead teams, solve operational challenges and drive performance across Cost, Production, Delivery, Consumption, Experience, Safety and Controls, turning priorities into results on the ground.
• Lead one assigned area, covering its kitchens, schools and direct reports.
• Own area performance across all seven operational domains.
• Identify and resolve challenges, ensuring actions have clear owners and are followed through to closure.
• Build safe, consistent and high-performing operations that deliver for learners every day.
• Own area cost per meal and budget performance; analyse cost and volume variance and agree recovery actions with Finance and the Regional Manager.
• Own Production and Delivery performance; kitchen readiness, yield, dispatch and OTIF coordinating Area Operation Officers, Kitchen Managers and Logistics to resolve handoff failures.
• Own Consumption and Experience performance; tapping utilisation, wallet utilisation, feeding consistency and escalation resolution coordinating PDA and school support functions.
• Maintain Safety and Control standards; ensure critical risks are escalated immediately, and corrective actions are closed with evidence.
• Resolve competing production and consumption priorities, including conflicting instructions to dual-role Kitchen Officers; arbitrate and escalate where authority sits above area level.
• Coordinate support-function commitments; Logistics, FS&Q, Supply Chain, Facilities and school support and escalate unresolved constraints to the RM.
• Coach direct reports, manage their performance, assess staffing coverage and provide reliable area reporting and risk visibility to the RM.
• University degree or equivalent
• 2-3 Years of demonstrated experience owning end-to-end operations across multiple sites in a high-volume distribution or comparable environment.
• Track record of integrating cross-functional delivery, production, logistics, and service, and driving measurable improvement in cost, safety, and service outcomes simultaneously.
• Experience supervising functional leads, resolving handoff failures, and managing performance across a dispersed team. Familiarity with the Kenyan operating environment is an advantage.
• Kitchen, delivery and schools work as one chain (on-time-in-full 95% or more)
• Cost per meal and budget stay on plan, and you agree on recovery before being asked.
• Learners use the service (tapping above 85%, wallet 75% or more).
• Food safety holds across your area (100% pass, zero tolerance).
• You settle priority clashes fast, and the PDA, AOO and Kitchen Manager know whose call it is.
• Escalations close on time (90% within 48 hours).
• 95% Corrective actions close with evidence by the due date.
• Your team meets its targets and has cover.
• The Regional Manager is never surprised.
• Qualification BA/BSc/HND
• Experience 2 - 3 years
• Location Nairobi
• Job Field Administration / Facilities , Logistics
• What if you could lead an entire area within a region, bringing kitchens, schools and teams together to deliver safe, reliable and impactful service to thousands of learners?
• As an Area Supervisor, you will own the day-to-day performance of your assigned area, connecting kitchen production, delivery and school consumption to ensure everything works together seamlessly.
• You’ll lead teams, solve operational challenges and drive performance across Cost, Production, Delivery, Consumption, Experience, Safety and Controls, turning priorities into results on the ground.
• Lead one assigned area, covering its kitchens, schools and direct reports.
• Own area performance across all seven operational domains.
• Identify and resolve challenges, ensuring actions have clear owners and are followed through to closure.
• Build safe, consistent and high-performing operations that deliver for learners every day.
• Own area cost per meal and budget performance; analyse cost and volume variance and agree recovery actions with Finance and the Regional Manager.
• Own Production and Delivery performance; kitchen readiness, yield, dispatch and OTIF coordinating Area Operation Officers, Kitchen Managers and Logistics to resolve handoff failures.
• Own Consumption and Experience performance; tapping utilisation, wallet utilisation, feeding consistency and escalation resolution coordinating PDA and school support functions.
• Maintain Safety and Control standards; ensure critical risks are escalated immediately, and corrective actions are closed with evidence.
• Resolve competing production and consumption priorities, including conflicting instructions to dual-role Kitchen Officers; arbitrate and escalate where authority sits above area level.
• Coordinate support-function commitments; Logistics, FS&Q, Supply Chain, Facilities and school support and escalate unresolved constraints to the RM.
• Coach direct reports, manage their performance, assess staffing coverage and provide reliable area reporting and risk visibility to the RM.
• University degree or equivalent
• 2-3 Years of demonstrated experience owning end-to-end operations across multiple sites in a high-volume distribution or comparable environment.
• Track record of integrating cross-functional delivery, production, logistics, and service, and driving measurable improvement in cost, safety, and service outcomes simultaneously.
• Experience supervising functional leads, resolving handoff failures, and managing performance across a dispersed team. Familiarity with the Kenyan operating environment is an advantage.
• Kitchen, delivery and schools work as one chain (on-time-in-full 95% or more)
• Cost per meal and budget stay on plan, and you agree on recovery before being asked.
• Learners use the service (tapping above 85%, wallet 75% or more).
• Food safety holds across your area (100% pass, zero tolerance).
• You settle priority clashes fast, and the PDA, AOO and Kitchen Manager know whose call it is.
• Escalations close on time (90% within 48 hours).
• 95% Corrective actions close with evidence by the due date.
• Your team meets its targets and has cover.
• The Regional Manager is never surprised.
• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 2 - 3 years
• Location Nairobi
• Job Field Administration / Facilities , Logistics
• What if you could lead an entire area within a region, bringing kitchens, schools and teams together to deliver safe, reliable and impactful service to thousands of learners?
• As an Area Supervisor, you will own the day-to-day performance of your assigned area, connecting kitchen production, delivery and school consumption to ensure everything works together seamlessly.
• You’ll lead teams, solve operational challenges and drive performance across Cost, Production, Delivery, Consumption, Experience, Safety and Controls, turning priorities into results on the ground.
• Lead one assigned area, covering its kitchens, schools and direct reports.
• Own area performance across all seven operational domains.
• Identify and resolve challenges, ensuring actions have clear owners and are followed through to closure.
• Build safe, consistent and high-performing operations that deliver for learners every day.
• Own area cost per meal and budget performance; analyse cost and volume variance and agree recovery actions with Finance and the Regional Manager.
• Own Production and Delivery performance; kitchen readiness, yield, dispatch and OTIF coordinating Area Operation Officers, Kitchen Managers and Logistics to resolve handoff failures.
• Own Consumption and Experience performance; tapping utilisation, wallet utilisation, feeding consistency and escalation resolution coordinating PDA and school support functions.
• Maintain Safety and Control standards; ensure critical risks are escalated immediately, and corrective actions are closed with evidence.
• Resolve competing production and consumption priorities, including conflicting instructions to dual-role Kitchen Officers; arbitrate and escalate where authority sits above area level.
• Coordinate support-function commitments; Logistics, FS&Q, Supply Chain, Facilities and school support and escalate unresolved constraints to the RM.
• Coach direct reports, manage their performance, assess staffing coverage and provide reliable area reporting and risk visibility to the RM.
• University degree or equivalent
• 2-3 Years of demonstrated experience owning end-to-end operations across multiple sites in a high-volume distribution or comparable environment.
• Track record of integrating cross-functional delivery, production, logistics, and service, and driving measurable improvement in cost, safety, and service outcomes simultaneously.
• Experience supervising functional leads, resolving handoff failures, and managing performance across a dispersed team. Familiarity with the Kenyan operating environment is an advantage.
• Kitchen, delivery and schools work as one chain (on-time-in-full 95% or more)
• Cost per meal and budget stay on plan, and you agree on recovery before being asked.
• Learners use the service (tapping above 85%, wallet 75% or more).
• Food safety holds across your area (100% pass, zero tolerance).
• You settle priority clashes fast, and the PDA, AOO and Kitchen Manager know whose call it is.
• Escalations close on time (90% within 48 hours).
• 95% Corrective actions close with evidence by the due date.
• Your team meets its targets and has cover.
• The Regional Manager is never surprised.
Sourced from an external job board — applications are handled there, not on NairobiCity.
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