Hiring: NairobiCity Newsroom
Status
Offen
Quelle
MyJobMag
• Job Type Full Time , Onsite
• Qualification BA/BSc/HND , Diploma
• Experience 1 year
• Location Busia , Eldoret , Kisumu , Machakos , Meru , Mombasa , Nairobi , Nakuru , Thika
• Job Field Sales and Business Development
• Drive achievement of monthly and annual smartphone sales and revenue targets.
• Develop strategies to grow sales across different smartphone brands and models.
• Identify opportunities to increase customer acquisition, cross-selling, and retention.
• Monitor sales performance and take corrective action to improve results.
• Recruit, train, onboard, and manage smartphone sales agents in collaboration with merchants.
• Build and maintain an active and productive agent network.
• Set and monitor agent productivity targets and support agents to achieve them.
• Conduct regular agent visits and meetings to strengthen engagement and performance.
• Ensure agents are appropriately branded and have the required sales materials and support.
• Market Tugende's smartphone products and services to prospective customers.
• Conduct customer vetting in accordance with the Credit Policy.
• Ensure accurate documentation and timely capturing of customer information in the CRM.
• Ensure all approved customers meet the required documentation and eligibility standards.
• Ensure customers understand the loan agreement, payment terms, and their responsibilities.
• Reinforce Tugende's No-Cash Policy and approved payment channels.
• Ensure customers receive and sign the required documentation.
• Complete all required customer training and system updates before disbursement.
• Monitor portfolio performance and proactively follow up on overdue accounts.
• Conduct customer follow-ups through calls and field visits and maintain accurate records.
• Drive achievement of smartphone quality-of-sale and repayment targets.
• Initiate appropriate recovery actions for accounts in default in line with company policy.
• Ensure customer agreements and supporting documentation are properly maintained.
• Coordinate resolution of customer complaints and incidents.
• Support customers with warranty and technical issues and follow up on stolen or damaged devices.
• Maintain strong customer relationships and identify opportunities for repeat business and additional products.
• Work with the Marketing team to plan and execute local smartphone sales and brand activations.
• Support agents in conducting localized sales activities.
• Develop initiatives, campaigns, and incentives that strengthen agent engagement and channel growth.
• Ensure appropriate stock levels are maintained in line with established guidelines.
• Maintain accurate and timely customer, agent, and sales records.
• Document all customer and agent interactions in the relevant systems.
• Ensure compliance with Tugende's policies, procedures, and loan terms.
• Diploma or equivalent qualification in Business or a related field.
• At least 1 year of experience in sales, microfinance, consumer finance, or a related field, preferably with experience in smartphone or device financing.
• Demonstrated ability to drive sales and manage a sales or agent network.
• Strong interpersonal, communication, and relationship-management skills.
• High level of integrity, accountability, and transparency.
• Motorcycle riding will be an added advantage
• Strong commitment, dependability, and ability to work independently and as part of a team.
• Qualification BA/BSc/HND , Diploma
• Experience 1 year
• Location Busia , Eldoret , Kisumu , Machakos , Meru , Mombasa , Nairobi , Nakuru , Thika
• Job Field Sales and Business Development
• Drive achievement of monthly and annual smartphone sales and revenue targets.
• Develop strategies to grow sales across different smartphone brands and models.
• Identify opportunities to increase customer acquisition, cross-selling, and retention.
• Monitor sales performance and take corrective action to improve results.
• Recruit, train, onboard, and manage smartphone sales agents in collaboration with merchants.
• Build and maintain an active and productive agent network.
• Set and monitor agent productivity targets and support agents to achieve them.
• Conduct regular agent visits and meetings to strengthen engagement and performance.
• Ensure agents are appropriately branded and have the required sales materials and support.
• Market Tugende's smartphone products and services to prospective customers.
• Conduct customer vetting in accordance with the Credit Policy.
• Ensure accurate documentation and timely capturing of customer information in the CRM.
• Ensure all approved customers meet the required documentation and eligibility standards.
• Ensure customers understand the loan agreement, payment terms, and their responsibilities.
• Reinforce Tugende's No-Cash Policy and approved payment channels.
• Ensure customers receive and sign the required documentation.
• Complete all required customer training and system updates before disbursement.
• Monitor portfolio performance and proactively follow up on overdue accounts.
• Conduct customer follow-ups through calls and field visits and maintain accurate records.
• Drive achievement of smartphone quality-of-sale and repayment targets.
• Initiate appropriate recovery actions for accounts in default in line with company policy.
• Ensure customer agreements and supporting documentation are properly maintained.
• Coordinate resolution of customer complaints and incidents.
• Support customers with warranty and technical issues and follow up on stolen or damaged devices.
• Maintain strong customer relationships and identify opportunities for repeat business and additional products.
• Work with the Marketing team to plan and execute local smartphone sales and brand activations.
• Support agents in conducting localized sales activities.
• Develop initiatives, campaigns, and incentives that strengthen agent engagement and channel growth.
• Ensure appropriate stock levels are maintained in line with established guidelines.
• Maintain accurate and timely customer, agent, and sales records.
• Document all customer and agent interactions in the relevant systems.
• Ensure compliance with Tugende's policies, procedures, and loan terms.
• Diploma or equivalent qualification in Business or a related field.
• At least 1 year of experience in sales, microfinance, consumer finance, or a related field, preferably with experience in smartphone or device financing.
• Demonstrated ability to drive sales and manage a sales or agent network.
• Strong interpersonal, communication, and relationship-management skills.
• High level of integrity, accountability, and transparency.
• Motorcycle riding will be an added advantage
• Strong commitment, dependability, and ability to work independently and as part of a team.
• Job Type Full Time , Onsite
• Qualification BA/BSc/HND , Diploma
• Experience 1 year
• Location Busia , Eldoret , Kisumu , Machakos , Meru , Mombasa , Nairobi , Nakuru , Thika
• Job Field Sales and Business Development
• Drive achievement of monthly and annual smartphone sales and revenue targets.
• Develop strategies to grow sales across different smartphone brands and models.
• Identify opportunities to increase customer acquisition, cross-selling, and retention.
• Monitor sales performance and take corrective action to improve results.
• Recruit, train, onboard, and manage smartphone sales agents in collaboration with merchants.
• Build and maintain an active and productive agent network.
• Set and monitor agent productivity targets and support agents to achieve them.
• Conduct regular agent visits and meetings to strengthen engagement and performance.
• Ensure agents are appropriately branded and have the required sales materials and support.
• Market Tugende's smartphone products and services to prospective customers.
• Conduct customer vetting in accordance with the Credit Policy.
• Ensure accurate documentation and timely capturing of customer information in the CRM.
• Ensure all approved customers meet the required documentation and eligibility standards.
• Ensure customers understand the loan agreement, payment terms, and their responsibilities.
• Reinforce Tugende's No-Cash Policy and approved payment channels.
• Ensure customers receive and sign the required documentation.
• Complete all required customer training and system updates before disbursement.
• Monitor portfolio performance and proactively follow up on overdue accounts.
• Conduct customer follow-ups through calls and field visits and maintain accurate records.
• Drive achievement of smartphone quality-of-sale and repayment targets.
• Initiate appropriate recovery actions for accounts in default in line with company policy.
• Ensure customer agreements and supporting documentation are properly maintained.
• Coordinate resolution of customer complaints and incidents.
• Support customers with warranty and technical issues and follow up on stolen or damaged devices.
• Maintain strong customer relationships and identify opportunities for repeat business and additional products.
• Work with the Marketing team to plan and execute local smartphone sales and brand activations.
• Support agents in conducting localized sales activities.
• Develop initiatives, campaigns, and incentives that strengthen agent engagement and channel growth.
• Ensure appropriate stock levels are maintained in line with established guidelines.
• Maintain accurate and timely customer, agent, and sales records.
• Document all customer and agent interactions in the relevant systems.
• Ensure compliance with Tugende's policies, procedures, and loan terms.
• Diploma or equivalent qualification in Business or a related field.
• At least 1 year of experience in sales, microfinance, consumer finance, or a related field, preferably with experience in smartphone or device financing.
• Demonstrated ability to drive sales and manage a sales or agent network.
• Strong interpersonal, communication, and relationship-management skills.
• High level of integrity, accountability, and transparency.
• Motorcycle riding will be an added advantage
• Strong commitment, dependability, and ability to work independently and as part of a team.
Listed on MyJobMag — applications are handled there, not on NairobiCity.
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