IT, Data & Systems Officer

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience
• Location Nairobi
• Job Field Data, Business Analysis and AI , ICT / Computer
• Should have strong skills in IT systems administration, data analysis, reporting, information security, troubleshooting and business intelligence, with the ability to support users and translate data into meaningful business insights.
• IT Systems Management Manage and maintain business systems including Loan Disk, Musoni DFA, SASAPAY, Presta, Biometric systems, PABX and CRM to ensure availability and smooth operations.
• IT Support & Infrastructure Oversee installation, configuration and maintenance of hardware, software, networks and other IT equipment.
• Data Management & Security Maintain data integrity, user access controls, backups, recovery processes and data protection measures.
• Data Analysis & Reporting Collect, clean and analyse business data, including loan, repayment and client information, to support management decision-making.
• Dashboards & Business Intelligence Develop and automate reports and dashboards using tools such as Excel and Power BI to track performance, trends and key business indicators.
• Vendor & SLA Management Coordinate with technology vendors and monitor service agreements, system uptime and service quality.
• Process Improvement Identify opportunities to improve business processes through technology, automation and better use of data.
• Website & Communication Systems Manage the company website, email platforms and other digital communication systems.
• Training & Documentation Train staff on systems and data tools and maintain relevant user guides, procedures and IT documentation.