IT Event Management Engineer at World Vision Kenya

• Job Type Full Time
• Qualification BA/BSc/HND , Professional Certificate
• Experience 10 - 12 years
• Location Nairobi
• Job Field ICT / Computer
• Technical Proficiency: Understanding of ITOM systems, monitoring frameworks, APIs, and integrations.
• Process Orientation: Ability to document, standardize, and institutionalize best practices through templates and guides.
• Collaboration: Works effectively across infrastructure, application, and service management domains.
• Analytical Thinking: Strong data interpretation skills to identify event trends and patterns.
• Innovation: Drives automation, simplification, and modernization of event workflows.
• Customer Focus: Designs alerting systems that directly enhance reliability, transparency, and user satisfaction.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field
• ITIL Foundation (minimum); ITIL Intermediate or ITIL 4 Managing Professional is an advantage
• Relevant certifications in cloud platforms (Azure, AWS) or monitoring tools are desirable
• At least 10–12+ years of total professional experience, with at least 5+ years of hands-on experience in IT Operations, Monitoring, and Event Management in enterprise environments.
• Proven experience working with enterprise monitoring and event management tools (e.g., OpsBridge, Azure Monitor, AWS CloudWatch, Site24x7)
• Experience integrating monitoring tools with ITSM platforms for automated incident management
• Hands-on experience in automation and scripting (e.g., PowerShell, Python, Ansible)
• Exposure to hybrid environments (cloud + on-prem infrastructure)
• Strong understanding of ITOM and monitoring frameworks, including event correlation, alert tuning, and noise reduction
• Experience designing or operating event-driven systems for proactive detection and service assurance
• Knowledge of APIs and system integrations
• Experience with dashboards, analytics, and reporting tools (e.g., Power BI, Kibana)
• Familiarity with ITSM processes (Incident, Problem, Change Management)