Customer Engagement & Solutions Specialist at Pawa IT Solutions

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 3 - 5 years
• Location Nairobi
• Job Field Customer Care, Success and Service
• Data-Driven Demand Generation: Utilize advanced demand generation tools, LLMs, and analytics to identify high-potential target accounts, analyze customer pain points, and uncover growth opportunities for Pawa IT’s product suite.
• Presales Discovery & Qualification: Engage prospective clients early to evaluate their technical architecture, operational readiness, budget, and business drivers to qualify lead viability.
• Strategic Market Intelligence: Synthesize market and client data across vertical sectors in Africa to craft compelling, customized technical and commercial value propositions.
• Full-Touchpoint Client Engagement: Present solutions to C-suite, IT, and business leaders with executive charm, resolving both technical feasibility concerns and strategic business objectives concurrently.
• Technical Demos & Proof of Concepts (PoC): Design and deliver tailored product demonstrations (GCP, Google Workspace, Cloud Security, AI tools), proving ROI, total cost of ownership (TCO) benefits, and smooth migration pathways.
• End-to-End Deal Execution: Drive deals through initial engagement, proposal creation, Scope of Work (SOW) alignment, contract negotiation, and commercial close.
• Technical Alignment with CTO: Partner closely with the CTO and engineering teams to ensure proposed architectures align with operational capabilities and technical roadmaps.
• Post-Sale Engagement & Success: Maintain long-term relationships post-close, collaborating with Customer Success to oversee smooth onboarding, client satisfaction, and ongoing account expansion.
• Insight Feedback Loop: Feed customer insights, technical feedback, and market gaps back to product and engineering teams to continuously refine Pawa IT’s product offerings.
• Experience: 3–5 years of proven experience in a hybrid role spanning B2B tech sales, presales engineering, and client engagement within SaaS, Cloud Solutions, or IT Infrastructure environments.
• Education: Bachelor’s degree in Computer Science, IT, Business Information Technology, Business Administration, or a related field.
• Technical & Business Problem-Solving: Ability to concurrently address complex technical architectures (Google Cloud, Google Workspace, AWS, or Azure) and strategic business objectives during client interactions.
• Multi-Touchpoint Customer Management: Demonstrated success managing relationships across all client stages—from initial discovery and presales qualification to active deal closing and post-sale account expansion.
• Modern Tooling & AI Proficiency: Practical experience utilizing LLMs, demand generation software, data analytics platforms, and modern CRMs (HubSpot, Salesforce) to drive insights and accelerate sales pipelines.
• Interpersonal & Commercial Acumen: Exceptional interpersonal charm to build long-term trust combined with a relentless commercial drive to achieve key business outcomes.
• Competitive Compensation: Enjoy an attractive gross salary of KES 100,000 per month, rewarding your impact and expertise.
• Comprehensive Healthcare Coverage: We’ve got you and your loved ones covered with full medical insurance for you and your dependants.
• Daily Culinary Perks: Fuel your workday with fresh, delicious lunch provided free on-site every single day.
• Accelerated Professional Growth: Supercharge your career with sponsored cloud certifications (Google Cloud & Google Workspace), continuous learning resources, and direct 1-on-1 mentorship from senior executive leaders.
• Structured Work-Life Balance: Full-time on-site role with predictable, collaborative working hours (Monday to Friday, 8:00 AM to 5:00 PM).