Junior IT Officer at Stratostaff

• Job Type Full Time
• Qualification BA/BSc/HND , KCSE
• Experience 1 - 3 years
• Location Nairobi
• Job Field ICT / Computer
• Provide first-line technical support to employees, diagnose and resolve hardware, software, network and user-access issues, and escalate complex incidents where necessary.
• Support the day-to-day administration of computers, network infrastructure, user accounts, Microsoft 365/Google Workspace and other business applications, ensuring reliable system availability.
• Maintain accurate IT asset and equipment registers, support device configuration and deployment, manage user onboarding/offboarding, and ensure appropriate access rights are maintained.
• Implement routine security controls, software updates, antivirus protection, backups and access-management procedures while supporting compliance with organizational IT and data-protection requirements.
• Monitor IT systems, maintain service and incident records, document recurring technical issues and solutions, prepare basic IT reports, and identify opportunities to improve technology reliability and user productivity.
• MUST have attained KCSE grade B+ and above.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1–3 years of relevant work experience; fresh graduates are encouraged to apply.
• Good understanding of IT systems, applications and basic troubleshooting.
• Strong analytical, communication and problem-solving skills.
• Willingness to learn and work in a team environment.
• IT troubleshooting & technical support
• Analytical & problem-solving skills
• Systems & technology awareness
• Communication & teamwork
• Adaptability & willingness to learn