ICT Support Associate

• Job Type Full Time
• Qualification Diploma , Professional Certificate
• Experience 2 years
• Location Mombasa
• Job Field ICT / Computer
• Proficiency in the installation, configuration and maintenance of ICT hardware, software, and networks.
• Sound knowledge of cybersecurity best practices and data protection compliance.
• Ability to manage ICT assets, maintain accurate inventory, and coordinate ICT equipment repairs.
• Strong user support skills; developing ICT procedures, delivering training, promoting effective technology use.
• Familiarity with server infrastructure and wireless access point management (e.g. Aruba networks).
• Ability to train and build capacity among non-technical users.
• Strong communication skills; effective collaboration with internal teams and external vendors.
• Professional, proactive and responsive approach to service delivery.
• Keen attention to detail and accuracy in diagnosing and resolving ICT issues.
• Capacity to prioritize multiple tasks and respond effectively to emergencies.
• Diploma in Computer Science, Information Technology, or a related field. Bachelor’s degree is an added advantage
• Relevant certifications such as CCNA, Microsoft Systems Engineering, ITIL
• Minimum of 2 years’ experience similar role. Previous experience working in a school environment will be an added advantage.
• Proven experience managing network infrastructure and user support in an institutional setting.