Hiring: NairobiCity Newsroom
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MyJobMag
• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 2 years
• Location Nairobi
• Job Field ICT / Computer
• Provide Level 1 technical support and assistance to end-users who interact with the ERP systems (SAP, Syspro, TALO, Navision,MS Dynamics 365, Synertrade, SAGE, Fleetwave, Annata and others), addressing their questions, issues, and training needs.
• Monitor and optimize the ERP system’s performance, identifying and resolving performance bottlenecks and inefficiencies.
• Coordinate the Super users of the various business systems across the CFAO Mobility Kenya group of companies to efficiently offer first level support to the user base. Act as the link between the super users and the consulting firms that support the business systems.
• Maintaining SLA requirements as set by the Business
• Carry out periodic meetings with the business users to ensure customer satisfaction.
• Integrate the ERP system with other applications and systems within the organization to streamline business processes and data exchange.
• Implement and enforce security measures to safeguard ERP data and access. This includes user access controls, data encryption, and adherence to compliance standards.
• Ensure that the ERP system complies with industry regulations, company policies, and data protection standards. Stay updated on relevant compliance requirements.
• Work with the risk department closely to review the user authorizations to ensure that the roles are properly segregated.
• Oversee data integrity, data imports, and data cleansing within the ERP system. Ensure that data quality standards are met.
• Perform testing, validation, and quality assurance to ensure that system changes and customizations do not introduce errors or issues.
• Develop and maintain backup and disaster recovery plans to ensure data availability and continuity in the event of system failures or data loss.
• Plan and execute ERP system upgrades and updates, ensuring compatibility with existing systems and minimal disruption to operations.
• Ensure timely payment of all recurrent bills
• Manage the licensing for all business systems.
• Create and maintain documentation for system configurations, procedures, and policies to aid in training and troubleshooting.
• Collaborate with ERP vendors and service providers to address issues, obtain support, and negotiate contracts or service level agreements.
• Manage outsourced resources by ensuring that work is delivered as per contract SLA (Service Level Agreements).
• Conduct training sessions and create user guides to help end-users effectively navigate and utilize the ERP system.
• Lead or contribute to ERP-related projects, including system upgrades, migrations, and implementations.
• Negotiate and follow up to signoff for contracts for new business systems projects
• Maintain an inventory and life cycle of Business Systems, tracking their status and usage.
• Provides technical support to staff in diagnostics, troubleshooting and analysing issues associated with information systems, connectivity, security, and backup or system hardware.
• Carry out General ICT Support
• Bachelor’s degree in Computer Science/IT or any related field
• 2 years’ relevant working experience
• Knowledge of System Applications Architecture
• Problem Solving and Root Cause Analysis Skills
• ERP Administration and Functional Knowledge
• Business Process Understanding
• IT Certification is an added advantage
• Qualification BA/BSc/HND
• Experience 2 years
• Location Nairobi
• Job Field ICT / Computer
• Provide Level 1 technical support and assistance to end-users who interact with the ERP systems (SAP, Syspro, TALO, Navision,MS Dynamics 365, Synertrade, SAGE, Fleetwave, Annata and others), addressing their questions, issues, and training needs.
• Monitor and optimize the ERP system’s performance, identifying and resolving performance bottlenecks and inefficiencies.
• Coordinate the Super users of the various business systems across the CFAO Mobility Kenya group of companies to efficiently offer first level support to the user base. Act as the link between the super users and the consulting firms that support the business systems.
• Maintaining SLA requirements as set by the Business
• Carry out periodic meetings with the business users to ensure customer satisfaction.
• Integrate the ERP system with other applications and systems within the organization to streamline business processes and data exchange.
• Implement and enforce security measures to safeguard ERP data and access. This includes user access controls, data encryption, and adherence to compliance standards.
• Ensure that the ERP system complies with industry regulations, company policies, and data protection standards. Stay updated on relevant compliance requirements.
• Work with the risk department closely to review the user authorizations to ensure that the roles are properly segregated.
• Oversee data integrity, data imports, and data cleansing within the ERP system. Ensure that data quality standards are met.
• Perform testing, validation, and quality assurance to ensure that system changes and customizations do not introduce errors or issues.
• Develop and maintain backup and disaster recovery plans to ensure data availability and continuity in the event of system failures or data loss.
• Plan and execute ERP system upgrades and updates, ensuring compatibility with existing systems and minimal disruption to operations.
• Ensure timely payment of all recurrent bills
• Manage the licensing for all business systems.
• Create and maintain documentation for system configurations, procedures, and policies to aid in training and troubleshooting.
• Collaborate with ERP vendors and service providers to address issues, obtain support, and negotiate contracts or service level agreements.
• Manage outsourced resources by ensuring that work is delivered as per contract SLA (Service Level Agreements).
• Conduct training sessions and create user guides to help end-users effectively navigate and utilize the ERP system.
• Lead or contribute to ERP-related projects, including system upgrades, migrations, and implementations.
• Negotiate and follow up to signoff for contracts for new business systems projects
• Maintain an inventory and life cycle of Business Systems, tracking their status and usage.
• Provides technical support to staff in diagnostics, troubleshooting and analysing issues associated with information systems, connectivity, security, and backup or system hardware.
• Carry out General ICT Support
• Bachelor’s degree in Computer Science/IT or any related field
• 2 years’ relevant working experience
• Knowledge of System Applications Architecture
• Problem Solving and Root Cause Analysis Skills
• ERP Administration and Functional Knowledge
• Business Process Understanding
• IT Certification is an added advantage
• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 2 years
• Location Nairobi
• Job Field ICT / Computer
• Provide Level 1 technical support and assistance to end-users who interact with the ERP systems (SAP, Syspro, TALO, Navision,MS Dynamics 365, Synertrade, SAGE, Fleetwave, Annata and others), addressing their questions, issues, and training needs.
• Monitor and optimize the ERP system’s performance, identifying and resolving performance bottlenecks and inefficiencies.
• Coordinate the Super users of the various business systems across the CFAO Mobility Kenya group of companies to efficiently offer first level support to the user base. Act as the link between the super users and the consulting firms that support the business systems.
• Maintaining SLA requirements as set by the Business
• Carry out periodic meetings with the business users to ensure customer satisfaction.
• Integrate the ERP system with other applications and systems within the organization to streamline business processes and data exchange.
• Implement and enforce security measures to safeguard ERP data and access. This includes user access controls, data encryption, and adherence to compliance standards.
• Ensure that the ERP system complies with industry regulations, company policies, and data protection standards. Stay updated on relevant compliance requirements.
• Work with the risk department closely to review the user authorizations to ensure that the roles are properly segregated.
• Oversee data integrity, data imports, and data cleansing within the ERP system. Ensure that data quality standards are met.
• Perform testing, validation, and quality assurance to ensure that system changes and customizations do not introduce errors or issues.
• Develop and maintain backup and disaster recovery plans to ensure data availability and continuity in the event of system failures or data loss.
• Plan and execute ERP system upgrades and updates, ensuring compatibility with existing systems and minimal disruption to operations.
• Ensure timely payment of all recurrent bills
• Manage the licensing for all business systems.
• Create and maintain documentation for system configurations, procedures, and policies to aid in training and troubleshooting.
• Collaborate with ERP vendors and service providers to address issues, obtain support, and negotiate contracts or service level agreements.
• Manage outsourced resources by ensuring that work is delivered as per contract SLA (Service Level Agreements).
• Conduct training sessions and create user guides to help end-users effectively navigate and utilize the ERP system.
• Lead or contribute to ERP-related projects, including system upgrades, migrations, and implementations.
• Negotiate and follow up to signoff for contracts for new business systems projects
• Maintain an inventory and life cycle of Business Systems, tracking their status and usage.
• Provides technical support to staff in diagnostics, troubleshooting and analysing issues associated with information systems, connectivity, security, and backup or system hardware.
• Carry out General ICT Support
• Bachelor’s degree in Computer Science/IT or any related field
• 2 years’ relevant working experience
• Knowledge of System Applications Architecture
• Problem Solving and Root Cause Analysis Skills
• ERP Administration and Functional Knowledge
• Business Process Understanding
• IT Certification is an added advantage
Listed on MyJobMag — applications are handled there, not on NairobiCity.
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