Principal ICT Officer/Infrastructure Management

About the role




• Provides strategic leadership, planning, governance, and oversight of the organization's ICT infrastructure environment. Ensures availability, security, resilience, performance, and scalability of technology platforms supporting business operations and digital transformation initiatives.



Key responsibilities




• Provide end user support and training users on effective and efficient use of ICT facilities


• Manage and administer Domain Policies, DNS, DHCP, active directory and Security


• Install, configure, administer and manage the Corporate Antivirus System and ensure the appropriate level of anti-virus protection


• Manage computer hardware preventive maintenance and repairs


• Develop computer hardware specifications and evaluations


• Install, Manage and monitor the money transfer systems – Money gram, RIA, Western union


• Manage user accounts, file-access and resource privileges


• Implement and maintenance of FTP, SFTP and Web servers


• Management of SAN storage and virtualization


• Installation and management of security certificates


• Monitor and report on server health


• Develop and implement ICT infrastructure strategies aligned with organizational objectives


• Manage enterprise servers, storage systems, virtualization platforms, and operating systems


• Ensure optimum performance, availability, and capacity of ICT infrastructure


• Administer Windows, Linux, and other enterprise platforms


• Manage Active Directory, identity management, and access control systems


• Oversee database and application hosting environments


• Maintain system documentation and configuration records


• Implement infrastructure security controls and best practices


• Manage endpoint security, firewalls, intrusion detection/prevention systems, and vulnerability management


• Conduct infrastructure risk assessments and support compliance audits


• Ensure adherence to organizational ICT security policies and regulatory requirements


• Develop and maintain backup and disaster recovery solutions


• Test business continuity and disaster recovery plans regularly


• Manage cloud infrastructure services and hybrid environments


• Monitor cloud resource utilization, costs, and performance


• Coordinate ICT infrastructure procurement activities


• Manage relationships with ICT vendors, suppliers, and service providers


• Monitor SLA compliance and contract performance


• Lead infrastructure implementation and upgrade projects


• Participate in digital transformation initiatives


• Prepare project plans, budgets, and progress reports


• Supervise ICT Officers infrastructure management


• Recommend infrastructure improvements and modernization initiatives



Qualifications and requirements




• Minimum of nine (9) years relevant work experience, three (3) years served at grade of Senior ICT Officer in public service or private sector


• Bachelor's degree in Computer Science, Information Technology or equivalent qualification from a recognized Institution


• Professional ICT qualification in Microsoft Certified Professional, VMware VCP, ITIL, AWS, Azure, or Google Cloud certifications


• Management course lasting not less than four (4) weeks from a recognized institution


• Proficiency in computer applications


• Good interpersonal and communication skills


• Possess high levels of integrity, ethical standards and professionalism


• Knowledge of Active directory administration


• General desktop support knowledge including hardware, software, networking, virtualization and cloud concepts


• Fulfilled the requirements of Chapter Six of the constitution