Technical Architect End User Services

• Job Type Full Time
• Qualification BA/BSc/HND , Professional Certificate
• Experience
• Location Nairobi
• Job Field ICT / Computer
• Designs and architects end user computing solutions that align with business objectives, taking into consideration scalability, security, and performance requirements.
• Collaborates with stakeholders to gather business requirements, understands their end user computing needs, and proposes appropriate technical solutions.
• Assesses and recommends end user computing platforms and tools that best fit the organization's requirements and objectives.
• Develops and maintains technical documentation, including solution architecture diagrams, design specifications, and implementation plans.
• Analyzes, develops and recommends long-term strategic plans to ensure end user computing tools meet current and future requirements.
• Viewed as a trusted technical advisor to the client and provide technical guidance to development teams during the implementation of end user compute solutions.
• Provides pre-sales technical support and expertise in analyzing client requirements, in conjunction with the client’s current end user computing capabilities.
• Ensures technical solutions will accomplish the client's objectives.
• Works with internal stakeholders to produce a technical specification for the custom development and systems integration requirements for the solution
• Develops or produces the technical design document to match the solution design specifications.
• Working with the relevant internal stakeholders, participate or lead in scope of work determination, product pricing and RFP/RFI responses.
• Assists with the determination of outsourcing, product pricing and collaborates with others to develop an implementation solution.
• Integrates end user computing platforms with existing enterprise systems, ensuring seamless DATA exchange and interoperability.
• Responsible for influencing and guiding members of the Sales team and to ensure that they are equipped to close deals and maintain visibility of forecasting and sales pipeline in order to influence potential deals.
• Manages client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC.
• Ensures compliance with DATA privacy regulations, industry standards, and organisational security policies in the design and implementation of end user computing solutions.
• On all assigned engagements, owns the proposed solution and transitions the build / implementation to the delivery team.
• Specifically relating to opportunity pursuit this role will evaluate each opportunity for alignment with organizational capabilities and business policy, prepare the executive summary that outlines all of the information gathered from the client in regard to their needs, as understood, document the proposed technology solution, document the statement of work along with all labor requirements, work with the relevant internal stakeholders to prepare the pricing format that will be supplied to the customer, perform the actual solution design and prepare a parts list outlining solutions to be provided, develop and manage a proof-of-concept as such may be required, engage all technical resources required for an accurate solution design, prepare a solution diagram outlining the proposed solution, document all deliverables and what constitutes a successful completion, review the final parts list as supplied and submit all information to the applicable bid team for final assembly, verify the proposal’s accuracy and sign off on the final documents to be presented to the client, assist during the final presentation to the client as appropriate.
• Seasoned client engagement skills coupled with good technical consulting skills.
• Understanding of the vendor’s products business and technology positioning.
• In-depth knowledge in end user computing platforms such Microsoft Modern Workplace, Security, Compliance, and Infrastructure technologies, including Microsoft 365, Microsoft Copilot, Intune, Entra ID, Defender XDR, Purview, Azure, Exchange Online, Teams, SharePoint, Windows Server, Windows Client, and hybrid identity solutions
• Strong understanding of ManageEngine and Mimecast solutions, including Endpoint Management, IT Service Management (ITSM), Privileged Access Management (PAM), Security Operations, Email Security, Data Protection, Governance, and Compliance platforms
• Ability to collaborate and communicate effectively with team members, contributing to their success.
• Broad product knowledge integrated with technology understanding.
• Understanding network protocols, topologies and security.
• Seasoned understanding of system and software architecture principles, design patterns, and best practices.
• Strong troubleshooting and problem-solving skills to identify and resolve technical issues.
• Familiarity with security best practices, DATA privacy regulations, and compliance requirements.
• Understanding of how end user compute platforms integrate with other enterprise systems (such as Active directory, ERP systems, CRM systems, etc.) is important.