Hostess Food & Beverage Services

RESPONSIBILITIES




• Greet guests with a smile, eye contact, and a friendly verbal welcome.


• Use the guest's name when possible.


• Address service needs professionally, positively, and promptly.


• Thank guests with genuine appreciation and a fond farewell.


• Listen and respond positively to questions, concerns, and requests.


• Resolve issues to delight guests and build trust.


• Anticipate guest needs by asking questions and observing preferences.


• Engage guests in conversation about their stay and area attractions.


• Assist individuals with disabilities as per guidelines.


• Help other employees to ensure proper coverage and prompt service.


• Comply with quality assurance standards.


• Report maintenance issues and incidents to management and Loss Prevention.



REQUIREMENTS




• Certificate/Diploma in Hospitality


• 1 year in a similar role and 2 Year Experience in a 5 star hotel


• No supervisory experience is required Exceptional Customer Service


• Excellent Communication Skills


• Maintaining a positive attitude, professional presentation, and a high level of integrity and dependability.


• Team-Oriented & Adaptable