E-Commerce Operations & Logistics Associate at ProRecruit Versaatech

• Job Type Full Time , Onsite
• Qualification BA/BSc/HND , MBA/MSc/MA , Postgraduate Diploma
• Experience 3 - 8 years
• Location
• Job Field Logistics
• Salary Range KSh 50,000 - KSh 100,000/month
• Upload and maintain Chinese product listings, digital assets, origin videos, and localized product descriptions.
• Coordinate inventory levels across Mombasa consolidation hubs and JD.com bonded warehouses in China to prevent stockouts during surge periods (+200% capacity).
• Manage daily order processing, customer service tickets (via native translation tools/agents), and dispute resolution under Chinese e-commerce regulations.
• Liaise with freight forwarders and customs brokers for shipping documentation (Bills of Lading, Phytosanitary Certificates, Certificates of Origin).
• Compile data for the Quarterly Supplier Performance Reviews (QBRs) tracking delivery rates, return rates, and stock metrics.
• Bachelors/ Mastersin Management or Supply Chain
• 3+ years in e-commerce operations, digital marketing, or international logistics coordination.
• Proficiency with e-commerce store dashboards, inventory management systems, and cross-border shipping documentation.
• Native/Fluent Swahili and English with strong written communications; basic Mandarin is a plus.