Debt Collection Agent (Administration)

• Job Type Full Time
• Qualification BA/BSc/HND , Diploma
• Experience
• Location Nairobi
• Job Field Administration / Facilities
• Provide a successful organization of work tasks;
• Know the specificity of the operations of the company and its structure;
• Comply with all ethical standards and norms;
• Accurately maintain the confidential information of the company and its customers;
• Employee is responsible for a precise, timely and complete execution of tasks determined in this job description.
• Organize and co-ordinate assignments of daily field assignments.
• Update of both internal and external field cases in the ERP system.
• Assist in the preparation of regularly scheduled field reports.
• Support of customers who visit the office on repossessed units in
• the yard and negotiating for payments.
• Submit and reconcile field expense reports
• Provide information to customers by answering questions and
• requests
• Generation of field letters in the system.
• Resolve daily administrative problems.
• Uploading photos of ads on websites – Jiji, car portal & Facebook
• Conduct external valuations
• Updating discounts on Jiji & car portal
• Create DCAC invoice
• Running of Auction & Announcing auction winners
• Any other duties assigned.
• Must have either a Diploma/Degree in a Business Administration or related field.
• Must have a Strong desire to learn along with a professional drive to grow
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• Must have Excellent computer skills
• Ability to adapt quickly and work independently.
• Must be Fluent in English and Swahili
• Should be proficient with Microsoft excel