Receptionist at ProRecruit Versaatech

Job Purpose




• To provide a professional and welcoming front-office experience for patients, visitors, and staff while ensuring efficient coordination of reception, appointments, enquiries, and administrative support within the facility.



Key Responsibilities




• Welcome and professionally attend to patients, visitors, and other guests arriving at the facility.


• Manage the reception desk, ensuring patients are directed to the appropriate department or service promptly.


• Handle incoming calls, emails, and general enquiries, providing accurate information or directing queries to the relevant team.


• Schedule, confirm, and reschedule patient appointments while maintaining an organised appointment calendar.


• Register patients and assist with the collection and verification of basic patient information in line with facility procedures.


• Maintain accurate reception records, including visitor logs, appointment details, and relevant administrative documentation.


• Coordinate communication between patients, medical teams, and administrative departments to support smooth service delivery.


• Manage patient flow at the front desk and promptly escalate delays, complaints, or service concerns to the appropriate supervisor.


• Receive and appropriately direct correspondence, deliveries, and documents within the facility.


• Support billing, cashiering, or insurance-related processes where required, without compromising patient confidentiality.


• Maintain a clean, organized, and professional reception area at all times.


• Ensure patient information and facility records are handled with discretion and confidentiality.


• Assist with general administrative duties, including filing, photocopying, data entry, and preparation of routine reports.


• Follow facility policies, health and safety procedures, and applicable standards governing patient care and confidentiality.


• Provide a courteous and professional experience that reflects the facility's standards of patient service.



Qualifications and Experience




• At least 2 years of experience in a receptionist, front-office, customer service, or administrative role.


• Previous experience in a hospital, clinic, specialized medical facility, or other healthcare environment is an added advantage.


• Strong communication and interpersonal skills with a professional and approachable manner.


• Good organizational skills and the ability to manage multiple tasks in a busy environment.


• Proficiency in Microsoft Office and basic computer applications.


• Ability to handle confidential information with discretion.


• Good telephone etiquette and customer service skills.


• Ability to remain calm, patient, and professional when dealing with demanding or distressed clients.


• Good attention to detail and accuracy in handling records and information.