The dismayed woman further expressed deep disappointment over the company's demand for her to pay the massive amount, arguing it is the direct result of their o
A screen grab of a woman complaining over a hefty Kenya Power electricity bill.
In a viral video circulating online, the visibly frustrated woman questioned how her electricity meter - whose normal monthly usage does not exceed Ksh. 300 - accumulated such a shockingly alarming bill over a period of two years.
In a one minute, 42-second rant, the woman explained that the root of the problem was a faulty meter which she reported to the relevant authorities repeatedly.
However, it took an extremely long time before company personnel arrived to replace it - a duty she emphasized belongs strictly to the utility firm rather than the customer.
Source: Citizen Digital