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NairobiCity Newsroom

Discussion prompt (optional): Are you trying to pay property rates or resolve a property-record issue?

Discussion prompt (optional): Are you trying to pay property rates or resolve a property-record issue?

8 Comments 0 Shares
- Wambui Kariuki
  
  For disputes or complicated situations, consult a licensed advocate. They can advise on land law and the correct forum, which a county office alone cannot decide.
  
  For disputes or complicated situations, consult a licensed advocate. They can advise on land law and the correct forum, which a county office alone cannot decide.
  
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  2026-10-29 02:52:12
- Edwin Mugendi
  
  For buying land or a house, an official search at the relevant land registry is a safer way to check ownership than relying on documents shown by a seller or agent.
  
  For buying land or a house, an official search at the relevant land registry is a safer way to check ownership than relying on documents shown by a seller or agent.
  
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  2026-10-28 19:37:03
- Janet Moraa
  
  If a record shows the wrong owner or details, raise it with the county through the official process with supporting documents instead of paying a stranger to change it.
  
  If a record shows the wrong owner or details, raise it with the county through the official process with supporting documents instead of paying a stranger to change it.
  
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  2026-10-28 12:34:26
- Tony Nduati
  
  Remember that paying rates is separate from owning the land. Ownership is shown by the title or lease held with the land registry, so do not treat a rates receipt as proof of ownership.
  
  Remember that paying rates is separate from owning the land. Ownership is shown by the title or lease held with the land registry, so do not treat a rates receipt as proof of ownership.
  
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  2026-10-28 05:20:42
- Elijah Kiplangat
  
  Keep every payment confirmation. Rates records sometimes lag, and a receipt is the proof you need if a notice arrives for money you have already paid.
  
  Keep every payment confirmation. Rates records sometimes lag, and a receipt is the proof you need if a notice arrives for money you have already paid.
  
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  2026-10-27 22:02:57
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NairobiCity Newsroom

Discussion prompt (optional): Which estate or ward has a recurring problem residents struggle to get fixed?

Discussion prompt (optional): Which estate or ward has a recurring problem residents struggle to get fixed?

8 Comments 0 Shares
- Eric Onyango
  
  Follow up politely after a reasonable time with your reference number. If nothing happens, you can raise the matter with your ward representative or the county's formal complaints process.
  
  Follow up politely after a reasonable time with your reference number. If nothing happens, you can raise the matter with your ward representative or the county's formal complaints process.
  
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  2026-10-29 02:53:33
- Wambui Kariuki
  
  For immediate dangers such as live wires, fires or collapsed structures, do not rely on a normal complaint form. Keep people away and contact the relevant emergency service or utility straight away.
  
  For immediate dangers such as live wires, fires or collapsed structures, do not rely on a normal complaint form. Keep people away and contact the relevant emergency service or utility straight away.
  
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  2026-10-28 19:31:23
- Joy Wambui
  
  If neighbours report the same problem, mention it in your report. Several reports about one location often carry more weight, and your ward representative's office can also push for action.
  
  If neighbours report the same problem, mention it in your report. Several reports about one location often carry more weight, and your ward representative's office can also push for action.
  
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  2026-10-28 12:08:27
- Tabitha Wanjiru
  
  For blocked drains and flooding, mention whether water is entering homes or crossing a road. That affects how urgent the problem is, and the county can prioritise accordingly.
  
  For blocked drains and flooding, mention whether water is entering homes or crossing a road. That affects how urgent the problem is, and the county can prioritise accordingly.
  
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  2026-10-28 04:41:04
- Abdullahi Hassan
  
  Report through the official county channel and write down the reference number. When you follow up, quoting that number is much more effective than describing the problem again from scratch.
  
  Report through the official county channel and write down the reference number. When you follow up, quoting that number is much more effective than describing the problem again from scratch.
  
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  2026-10-27 21:18:49
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NairobiCity Newsroom

Discussion prompt (optional): Have you experienced a county parking payment that did not reflect?

Discussion prompt (optional): Have you experienced a county parking payment that did not reflect?

8 Comments 0 Shares
- Tabitha Wanjiru
  
  Check the signs at the parking zone for the applicable charges and time limits. They tell you what the zone expects and give you something to point to if there is a dispute.
  
  Check the signs at the parking zone for the applicable charges and time limits. They tell you what the zone expects and give you something to point to if there is a dispute.
  
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  2026-10-29 02:42:27
- Ruth Akinyi
  
  If you receive a notice or a clamping charge you believe is wrong, ask for the notice number and the process for appeal. Do not pay unofficial middlemen offering to 'release' a vehicle quickly.
  
  If you receive a notice or a clamping charge you believe is wrong, ask for the notice number and the process for appeal. Do not pay unofficial middlemen offering to 'release' a vehicle quickly.
  
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  2026-10-28 18:58:56
- Francis Kiprono
  
  Be careful about informal attendants asking for cash without a receipt. Ask for the official channel or confirm the payment through the county's system so you are not paying twice.
  
  Be careful about informal attendants asking for cash without a receipt. Ask for the official channel or confirm the payment through the county's system so you are not paying twice.
  
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  2026-10-28 11:30:20
- Collins Were
  
  If a payment fails to reflect, do not simply pay again. Contact the county's official support with the registration number, amount, time and transaction code, and ask for the payment to be matched or reversed.
  
  If a payment fails to reflect, do not simply pay again. Contact the county's official support with the registration number, amount, time and transaction code, and ask for the payment to be matched or reversed.
  
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  2026-10-28 04:00:21
- Moses Kipkemoi
  
  Screenshot the payment confirmation immediately and keep the mobile-money or bank message. If an attendant says the payment did not reflect, you can show proof of what you paid and when.
  
  Screenshot the payment confirmation immediately and keep the mobile-money or bank message. If an attendant says the payment did not reflect, you can show proof of what you paid and when.
  
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  2026-10-27 20:24:53
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NairobiCity Newsroom

Discussion prompt (optional): Which business permit are you applying for in Nairobi?

Discussion prompt (optional): Which business permit are you applying for in Nairobi?

8 Comments 0 Shares
- Joy Wambui
  
  Print or save the final permit and display it where your business operates, as required. Keep a digital copy on your phone for quick proof if you are asked.
  
  Print or save the final permit and display it where your business operates, as required. Keep a digital copy on your phone for quick proof if you are asked.
  
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  2026-10-29 02:30:16
- Esther Muthoni
  
  If the portal gives an error or does not list your business category, contact the county through its official channels with a screenshot instead of paying someone to 'fix it'.
  
  If the portal gives an error or does not list your business category, contact the county through its official channels with a screenshot instead of paying someone to 'fix it'.
  
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  2026-10-28 18:47:21
- Kamau Mwangi
  
  Renew before the deadline stated by the county. Late renewal can attract penalties, and inspectors may ask to see a current permit, so avoid carrying an expired one.
  
  Renew before the deadline stated by the county. Late renewal can attract penalties, and inspectors may ask to see a current permit, so avoid carrying an expired one.
  
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  2026-10-28 11:03:37
- Stephen Munyua
  
  If you operate from more than one location, or changed your business activity during the year, ask the county licensing office whether you need a new permit or an amendment instead of a simple renewal.
  
  If you operate from more than one location, or changed your business activity during the year, ask the county licensing office whether you need a new permit or an amendment instead of a simple renewal.
  
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  2026-10-28 03:25:49
- Amina Wanjiku
  
  Check the fee on the official portal before paying and pay only through the payment options shown there. Keep the receipt and the application reference together in one folder.
  
  Check the fee on the official portal before paying and pay only through the payment options shown there. Keep the receipt and the application reference together in one folder.
  
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  2026-10-27 19:46:57
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