How can I report a suspected electricity-related scam?

Question

Discussion prompt (optional): How did the suspected electricity scammer ask you to pay?

Eric Onyango · Answer

Do not give the caller or visitor your PIN, password, or one-time code, and do not pay an unverified person. Independently contact Kenya Power through its published official channels to verify the claim. If someone is physically present and you feel unsafe, prioritise your safety and contact the appropriate authorities. Preserve numbers, messages, payment details, and other evidence.

Source: https://www.kplc.co.ke/customer-support

Wambui Kariuki · Answer

Stop and verify. Genuine utility staff will not demand immediate payment to a personal number, and they will not ask you to share your PIN or a one-time code.

Joseph Kariuki · Answer

Contact Kenya Power yourself using the official numbers or website, not the number the caller gave you, and ask whether the claim is true.

Elijah Kiplangat · Answer

If someone visits claiming to be from the utility, ask for identification, and check with the company before letting them in or paying anything.

Phyllis Chepkirui · Answer

Keep evidence: the phone number, messages, names used, payment details and screenshots. Details like these help the authorities and the utility.

Sarah Wambui · Answer

Report the incident to the police and to the utility's official channels, so the number can be investigated and others can be warned.

Eunice Wairimu · Answer

If you already paid, contact your mobile-money provider or bank immediately to report the transaction, because quick action improves the chance of stopping it.

Patrick Owino · Answer

Warn your family and neighbours, especially older people, since scammers often target those less familiar with how bills work.

How can I report a suspected electricity-related scam?

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