• Job Type Full Time
• Qualification BA/BSc/HND , Diploma
• Experience 1 - 2 years
• Location Nairobi
• Job Field Customer Care, Success and Service
• Action work queues and daily collection portfolios to ensure accounts remain within healthy policy limits.
• Contact defaulting customers to negotiate constructive arrears settlements while upholding quality communication standards.
• Manage incoming calls, resolve complaints, capture accurate call data, and troubleshoot customer requests efficiently.
• Achieve monthly collection targets while adhering to scheduled shifts and break patterns.
• Escalate complex cases (such as deceased or disabled customers) to management for sensitive handling.
• Maintain strong, strategic working relationships with internal teams and external stakeholders.
• Education: Diploma or Bachelor’s degree in a business-related field.
• Experience: 1–2 years of call center or collections experience in retail or financial services is highly advantageous.
• Language Proficiency: Fluent in English (written and verbal); Swahili proficiency is a distinct advantage.
• Technical Skills: Computer literacy with exceptional attention to detail, time management, and organizational abilities.
• Job Type Full Time
• Qualification BA/BSc/HND , Diploma
• Experience 1 - 2 years
• Location Nairobi
• Job Field Customer Care, Success and Service
• Action work queues and daily collection portfolios to ensure accounts remain within healthy policy limits.
• Contact defaulting customers to negotiate constructive arrears settlements while upholding quality communication standards.
• Manage incoming calls, resolve complaints, capture accurate call data, and troubleshoot customer requests efficiently.
• Achieve monthly collection targets while adhering to scheduled shifts and break patterns.
• Escalate complex cases (such as deceased or disabled customers) to management for sensitive handling.
• Maintain strong, strategic working relationships with internal teams and external stakeholders.
• Education: Diploma or Bachelor’s degree in a business-related field.
• Experience: 1–2 years of call center or collections experience in retail or financial services is highly advantageous.
• Language Proficiency: Fluent in English (written and verbal); Swahili proficiency is a distinct advantage.
• Technical Skills: Computer literacy with exceptional attention to detail, time management, and organizational abilities.
Arabic
French
Spanish
Deutsch
Italiano
Romaian
Portuguese (Brazil)
Greek
