• Job Type Full Time
• Qualification BA/BSc/HND , Diploma
• Experience 2 years
• Location Nakuru
• Job Field Customer Care, Success and Service
• Proactively engage with customers via phone, email, SMS and WhatsApp.
• Process customer orders accurately and ensure timely conversion.
• Provide regular updates on delivery plans and resolve order-related issues.
• Build and maintain strong, long-term customer and distributor relationships.
• Gather market intelligence on competitor terms, offers and pricing.
• Support new product development and drive customer uptake.
• Maintain accurate records and prepare performance reports.
• Support account management, debt collections and system clean-up.
• Diploma/Degree in Business Administration, Marketing & Sales, Management, Communication, Business Analytics or a related field.
• At least 2 years' experience in customer service or a related role within the FMCG industry (preferred).
• Strong communication, negotiation and relationship-building skills. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and customer relationship management (CRM) systems.
• Customer-centric, proactive and results-oriented mindset.
• Good analytical and organizational skills.
• Knowledge of ERP systems is an added advantage.
• Make a real impact through strong customer partnerships.
• Job Type Full Time
• Qualification BA/BSc/HND , Diploma
• Experience 2 years
• Location Nakuru
• Job Field Customer Care, Success and Service
• Proactively engage with customers via phone, email, SMS and WhatsApp.
• Process customer orders accurately and ensure timely conversion.
• Provide regular updates on delivery plans and resolve order-related issues.
• Build and maintain strong, long-term customer and distributor relationships.
• Gather market intelligence on competitor terms, offers and pricing.
• Support new product development and drive customer uptake.
• Maintain accurate records and prepare performance reports.
• Support account management, debt collections and system clean-up.
• Diploma/Degree in Business Administration, Marketing & Sales, Management, Communication, Business Analytics or a related field.
• At least 2 years' experience in customer service or a related role within the FMCG industry (preferred).
• Strong communication, negotiation and relationship-building skills. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and customer relationship management (CRM) systems.
• Customer-centric, proactive and results-oriented mindset.
• Good analytical and organizational skills.
• Knowledge of ERP systems is an added advantage.
• Make a real impact through strong customer partnerships.
English
Arabic
French
Spanish
Italiano
Romaian
Portuguese (Brazil)
Greek
