Loan Recovery Officer at Ignite Energy Access

Job Purpose




• The Loan Recovery Officer is responsible for the receivables risk management (RRM). This includes among others, Portfolio management and Loan Workouts.



Responsibilities




• Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.


• Ensure proper documentation of open loan cases.


• Ensure customers are paying on time in assigned loan portfolio


• Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.


• Recommend and work with external service providers on portfolio management by escalating repossession cases.


• Customer education to customers on impact on loan non-repayments.


• Supporting the analysis of causes for portfolio deteriorations


• Providing regular portfolio, compliance and routine report to the Write Off and Repossession Coordinator.


• Restructure loan repayment plan from delinquent clients as per policy and procedure.