Payroll Supervisor at Cigna

Key Responsibilities:




• Provides a high quality payroll service.


• Assist with managing the day to day payroll and benefits administration process with only a limited manager supervision to ensure timely and accurate payments


• Proactively keep up to date with payroll legislation and compliance by interpreting new legislation effectively and explaining to junior team members where applicable


• Effectively communicate with our third party payroll and benefit providers to ensure that payments, reports and returns are being delivered to authorities and other respective stakeholders accurately and on time


• Responsible for payroll and benefits being administered and authorised in line with payroll process control policies to ensure compliance


• Develops and maintains relationships with Finance, wider HR team and other key stakeholders to ensure a smooth delivery of service between departments, working to achieve best practice at all times


• Initial point of contact (and escalation from junior team members) for employees in relation to payroll and benefits queries by demonstrating the confidence and knowledge to bring any queries to a satisfactory and timely resolution


• Proactively make recommendations for improvement by continually assessing the effectiveness of our payroll and benefits process framework within a constantly evolving environment + setting up new processes


• Maintain employee data on HR and leave/absence management systems, providing guidance to employers and managers as required


• Supporting the management of invoices to ensure appropriate sign off, tracking and payments are made on time and accurately


• Administration of a range of employee benefits ensuring accurate payroll deductions are gathered together with regular and prompt reporting to 3rd parties providers (e.g. pensions, banks, insurances, etc.)


• Calculation of statutory payroll payments, statutory documents and other manual calculations as required


• Assist with the training of new and existing employees with some supervision


• Not only delivers the above for Kenya specifically, but for other payroll areas being assigned


• Manages a team of junior payroll support employees remotely.



Skills and Experience:




• You bring at least 8 years of experience in a payroll-focused environment.


• You have a strong interest in and deep knowledge of Kenya payroll and benefits, and you’re eager to expand your expertise to support payroll processes across multiple countries.


• You are motivated by working in an international setting, contributing to payroll operations beyond Kenya.


• You enjoy collaborating within a global, often remote team, and value shared success.


• You work with a high level of accuracy, attention to detail, and quality.


• You are naturally curious, proactive, and enthusiastic about continuous learning.


• You respond positively to change and adapt quickly.


• You communicate clearly, address issues with maturity, and foster constructive dialogue.


• You can organize and prioritize your workload independently.


• You have solid skills in Excel; knowledge of Word & PowerPoint is an advantage.


• Experience with Workday is considered a plus.