ICT Officer/Network Administration

About the role




• Primarily responsible for the management of corporate network infrastructure including corporate firewalls, routers and switches. Configures, maintains, supports and optimizes network hardware, software and communication links, and troubleshoots network performance issues.



Key responsibilities




• The development, testing and continuous review of a comprehensive disaster recovery framework and architecture for the Bank's networks and maintaining comprehensive documentation where required


• Collaborate with the team lead to asses near and long-term network capacity needs


• Prepare detailed network specifications, including diagrams, charts, equipment configurations, or recommended technologies, network mapping, processes, and service records


• Participate in evaluation of the technical specification of network and security related devices or such solutions


• Perform general network administration including user management, access control and security


• Deploy and develop methodologies for testing network performance and providing network performance statistics and reports


• Select, deploy and utilize appropriate tools for reporting of IP traffic on the network


• Support new and existing equipment, hardware and software upgrades relating to network equipment


• Manage and administer active corporate network infrastructure including corporate firewalls, routers and switches; installing additional servers, keeping the network operating system up to date and oversee the maintenance of network workstations


• Manage and ensure optimal operation of all network hardware and equipment including routers, switches, and Firewalls; diagnose network problems and outages


• Manage and ensure optimal operation of all network hardware and equipment of Unified communication and collaboration system and diagnosing network problems and outages


• Manage and ensure effectiveness of security solutions, including firewalls VPNs and IDS/IPS systems


• Configure all networks to ensure their smooth and reliable operation for fulfilling organizational objectives and processes


• Receive, prioritize, and respond to incoming work order calls, and /or emails regarding equipment and /or connectivity problems


• Assist in support of corporate infrastructure servers such as email, calendaring, web, license, document management, etc


• Perform network configurations backup and recovery periodically


• Manage Internet access filtering, email filtering and related monitoring systems


• Monitor and maintain the Postbank's wide area network (WAN) to ensure connectivity availability to all system users


• Liaise with contracted service providers in reporting and resolving branch connectivity issues


• Coordinate and control the network access and usage


• Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes


• Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future


• Provide the lead and in maintain, troubleshooting, and upgrade the core network infrastructure


• Monitor the performance of ICT Network equipment


• Maintain Local Area Network and Wide Area Network components



Qualifications and requirements




• At least three (3) years relevant work experience at the grade of ICT Officer II or comparable position


• Bachelor's degree in Information Technology, Computer Science, Business IT, Software Engineering, ICT Project Management, Computer Engineering or equivalent


• Certification in CCNA, CCNP, CISA, CISSP or equivalent qualification from a recognized institution


• Knowledge of operating systems, desktop products, and application systems


• Strong troubleshooting skills


• Fulfilled the requirements of Chapter Six of the constitution