Head of Admissions and Administration

Role purpose




• Build a disciplined admissions and administration function that converts interest into enrolment and gives every family a warm, organised and responsive experience from first enquiry onward.



Key responsibilities




• Manage the complete admissions journey: enquiry, tour, application, offer, acceptance, payment and onboarding.


• Maintain accurate admissions, learner, parent, attendance, payment and compliance records.


• Respond to enquiries quickly across phone, email, WhatsApp and in person, and maintain a reliable follow-up pipeline.


• Coordinate school tours, open days, assessments, application documentation and parent orientation.


• Prepare weekly admissions reports showing lead sources, conversion stages, outstanding actions and confirmed enrolments.


• Oversee reception, correspondence, filing, calendars, meeting logistics, supplies and routine administrative workflows.


• Supervise front-office staff and maintain a consistently professional parent-facing environment.



Qualifications and experience




• Degree or diploma in Business Administration, Education Administration, Customer Experience or a related field.


• 5–10 years of relevant experience in school administration, admissions, hospitality, healthcare or another high-trust service environment.


• Strong digital skills, including spreadsheets, databases, email, calendars and customer-management systems.


• Excellent written and spoken English and Kiswahili; confident, warm and persuasive communication.


• Strong organisation, numerical accuracy, discretion and follow-through.


• Previous school admissions experience is strongly preferred.